Customer Testimonials


Indoor Air Quality Installation in Hood River, OR 97031-8484

“John Is the Best Tech and he is a great person and he is always happy and friendly and he does Outstanding work everytime , Thank u John =)” – Adam W.

Whole House Dehumidifier Repair in Hood River, OR 97031

“John is solid, friendly and professional – wish we had known about A&E years ago!”

– Chris B.

Heat Pump Repair in Parkdale, OR 97041

– Deborah P.

Gas Furnace Repair in Hood River, OR 97031

“Andrew Swettenam was on time, courteous and knowledgeable. He was able to fix our 21-year-old furnace, which was great since winter is just around the corner.”

– Brandy & Lori Jo J.

Gas Furnace Maintenance in Hood River, OR 97031

“Polite, prompt, and easy to work with. Great job!”

– Randy Y.

Air Duct Maintenance in Wamic, OR 97064

“Rene and Cruz came out to clean the duct and Aeroseal and remove the old furnace. They were very professional, friendly and knowledgeable. They explained all that they were doing and went the extra mile and taped off gaps in the vents I didn’t know I had. I have the installation coming tomorrow and if Rene and Cruz, and of course Karin are an example of great service they have, then I made the right choice to go with A&E Heating. I am looking forward to tomorrow with the install.”

– Jerome L.

Heat Pump Maintenance in Cascade Locks, OR 97014

“He was professional, friendly, and informative!”

– Patricia V.

Heat Pump Maintenance in Other, OR 98673

“Fast and efficient, arrived when expected and will continue to do business with.”

– Dennis H.

Water Heater Repair in Underwood, OR 98651

“John was efficient and expert in repairing a unique system”

– Eric L.

Heat Pump Maintenance in Parkdale, OR 97041

“Andrew S. is very competent, fast and knowledgeable. I feel my heat pump is in very good hands.”

– Linda M.

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Hood River

JoEllen Osterlind
JoEllen Osterlind
22:54 01 Dec 21
Excellent service from Andrew.
John Mabrey
John Mabrey
18:21 27 Nov 21
Lisa Greenleaf
Lisa Greenleaf
23:28 24 Nov 21
The service was outstanding from the initial phone call to request service to the repair done by Andrew our technician. I highly recommend this business!
Oralia Jimenez
Oralia Jimenez
21:43 24 Nov 21
John Vogel
John Vogel
03:12 21 Nov 21
Andrew was on time per appointment. He started trouble tracing and found the problem very quickly. He corrected the issue and the heat started working. This saved me about $3000 to replace a piece of equipment if he had not found the problem.
Allen Llanos
Allen Llanos
04:19 20 Nov 21
Cruz and Rene came out Thursday and cleaned and sealed my duct . They did a excellent job and were very professional and friendly. They were quick to answer my questions. They even left me 2 space heaters so I wouldn't be without heat over night when they took my old unit out.Next morning Tyler and Johnny came out and installed the new Trane unit and explained in detail how to operate. Again professional and friendly. The icing on the cake was that Karin following up with phone call after. What a great team and would highly recommend to everyone for hvac needs.
Larry Douglass
Larry Douglass
16:51 17 Nov 21
Being on time and early, I hate waiting, is why I rely on A&E
Mike Mayfield
Mike Mayfield
23:30 16 Nov 21
My technician was Andrew Swettenam. Andy's been to my home in the past and I have found him to be helpful and attentive. I appreciate his expertise. I would use A&E again.
Gary Englund
Gary Englund
18:48 16 Nov 21
michael hamilton
michael hamilton
00:00 16 Nov 21
Cruz the tech was extremely thorough in his work but also explained what he was going to do before starting. Also left us with good tips for keeping the system clean.Top tier service!
Don Johnson
Don Johnson
17:14 15 Nov 21
Jeff Kopecky
Jeff Kopecky
02:17 12 Nov 21
Quick and professional.
Lee Campbell
Lee Campbell
23:53 09 Nov 21
Everyone I dealt with at A & E was responsive, knowledgeable and personable. Great service.
Kathy Kahler
Kathy Kahler
01:24 06 Nov 21
Lana Kent
Lana Kent
20:40 03 Nov 21
Replaced defective parts.
Kilpatrick John
Kilpatrick John
15:54 25 Oct 21
Grant Mercer
Grant Mercer
00:51 24 Oct 21
Thank you Jake, Skyler and the A&E Team. You did a phenomenal install in my home. You were not only quick to help me get heat, but Jake and Skyler worked great as a team and were also very respectful, had great attitudes and did an amazing install. Thank you again! I couldn’t be more grateful!
Dannielle Yates
Dannielle Yates
20:09 22 Oct 21
Hosaka Holdings
Hosaka Holdings
14:27 16 Oct 21
Very professional, timely service from an intelligent, courteous employee. Thanks for the great service!
Thad Iremonger
Thad Iremonger
21:58 15 Oct 21
Richard Voll
Richard Voll
20:33 13 Oct 21
The repairman is a really gentleman. Appreciate the info that he shared and trust what he says. Thanks for sending him.
Jody Beaman
Jody Beaman
15:01 13 Oct 21
peyton storli
peyton storli
02:46 10 Oct 21
oliver smith
oliver smith
15:29 08 Oct 21
An excellent experience. Andrew seemed very knowledgeable and pleasant to work with.Harry Smith
John E. Smith
John E. Smith
21:22 07 Oct 21
Carol Edwards
Carol Edwards
20:14 04 Oct 21
William Grater
William Grater
23:27 30 Sep 21
Andrew was very helpful, informative and sent me useful information to my email. He was extremely professional and courteous. An all around 5 star experience.
Steve Hochman
Steve Hochman
16:29 30 Sep 21
Ralph Wimmer
Ralph Wimmer
14:09 29 Sep 21
We were impressed with Andrews professionalism Knowledge and expertise in finding our problems and correcting them. Thanks. Ralph
Greg Holtman
Greg Holtman
14:03 21 Sep 21
Tony Morin
Tony Morin
01:10 15 Sep 21
Frank Toda
Frank Toda
20:36 14 Sep 21
They service what they sell. Today I had maintenance done on my “AirScrubber” filtration system. With the pandemic, it’s peace of mind to know the air we are breathing is clean. We love our air scrubbers … no fiddling around … they just work. During the recent “smoke storm” we didn’t smell any of it. But it reminded us of the system we installed in 2020. A & E made it simple. Both Emily and John Savage made us feel special. In short order … we were well taken care of with amazing service before self service.
Gordon/Sharon Cook
Gordon/Sharon Cook
16:15 08 Sep 21
John did an excellent job getting our smart thermostat rejoined to our new modem/router. He checked our furnace and our old heat pump and made some suggestions about what might be needed for the future. He was very professional, easy to talk to and understand and knew what he was doing. We're very pleased with the service he provided.Above is a previous review. Today John came and checked everything out and all was good. He was friendly, efficient and gave good feedback.
Pat Byrne
Pat Byrne
22:40 01 Sep 21
John’s always very friendly and shows me what he is doing.
Chris McCullick
Chris McCullick
19:10 30 Aug 21
Service technician was great, but the markup on their parts and coolant is astronomical. Would recommend this company if you are in a bind, have lots of money to spend, and can't find help elsewhere.
Ray Thomas
Ray Thomas
16:16 27 Aug 21
Truddy Smith
Truddy Smith
19:23 26 Aug 21
Graham Bergh
Graham Bergh
17:23 19 Aug 21
Susan Svensson
Susan Svensson
16:41 17 Aug 21
Airport Manager
Airport Manager
15:14 13 Aug 21
Fantastic service!! Prompt on arrival and very knowledgeable and expeditious in the repair!! I am very pleased, Thank you so much for the service.
Michael Williams
Michael Williams
01:06 12 Aug 21
PEr1ckson
PEr1ckson
22:07 09 Aug 21
I think I understand the flat rate scheme, however it has been said the rate is based on averages from across the country..My service call was an hour long from the time he arrived until he left..283.00.. so I would think your flat rate should be based regionally vs. nationally.Other than that the unit was put back in service and I look forward to many years of trouble free use
Kim Barnes
Kim Barnes
17:43 06 Aug 21
Jill Hebert
Jill Hebert
16:39 02 Aug 21
This company is upmost professional! And they use texting as part of their communication!!!!Absolutely no problems, I can’t say enough and would highly recommend them, it was worth the wait!!!!
Andrew Worley
Andrew Worley
15:28 29 Jul 21
The team at A&E Heating and Air has been a life saver! They're always helpful, punctual, on time, professional and courteous! They are always pleasant to interact with and know their stuff, so you can be sure the job will get done right the first time. They'll continue to be my preferred HVAC vendor for the foreseeable future. Thanks guys!
Linda Pyles
Linda Pyles
15:00 24 Jul 21
Chris Golz
Chris Golz
19:07 22 Jul 21
John from A&E came out quickly when everyone else in town was too busy to return my calls. The diagnostic was less than other repair shops I contacted.
Rikke Lauridsen Mery
Rikke Lauridsen Mery
18:23 16 Jul 21
A&E replaced our entire system, and we are happy with the product, and with the service we received. Andrew maintenance and repair, Karin estimator, John and Tyler installation techs, were all great. Courteous, timely, clear communicators, adaptive, professionals all.
John Rust
John Rust
18:53 15 Jul 21
John was excellent!!
Tres Activities
Tres Activities
18:41 14 Jul 21
Mr. Savage was very professional and performed the requested diagnostics quickly.
Joe Carroll
Joe Carroll
20:44 13 Jul 21
Quick and easy service. Mr Savage was very good at his job.
Kenneth Wahlstrom
Kenneth Wahlstrom
22:14 12 Jul 21
Stu Watson
Stu Watson
19:10 09 Jul 21
Top to bottom, quality experience. Phone scheduler was courteous, detailed in explaining charges. John arrived on time, very thorough, explained what he was seeing as he walked through system check. No hard up-sell, just clarity about tenuous situation with an aging system. Follow-up to arrange visit and system upgrade estimate by Karen equally courteous. A pleasure doing business with these folks.
Michael Mehaffy
Michael Mehaffy
18:17 02 Jul 21
barry hollamon
barry hollamon
04:06 02 Jul 21
At first, Karen came out to assess the situation and we got formalities out of the way. Very professional . She sent the electricians a day earlier as planned, that was a nice surprise! They came and did a very good job. Daryl and I believe the other guy was Zach? They worked hard getting it all ready for next guys coming. Today 7-1-21 two men came from A&E they were on time and very respectful of our home. Steve and David were there names. They work all day long. Very clean ,very respectful. We are so happy to have young men come in and know exactly how to get the Job done. Thank You for all your hard work and professionalism. So nice to have a Great Company in our town. Thank You to who helped us get the best heating and air conditioning. We will definitely spread the word to our friends and coworkers and let them know that it was a very pleasant day!Wayne RanstromJoni HollamonBarry Hollamon
Stephanie Irving
Stephanie Irving
16:21 30 Jun 21
A&E was professional and prompt. They figured out the problem and fixed it during the middle of the heat wave when I'm sure they had their hands full. Thank you so much A&E!
Nancy Rasmussen
Nancy Rasmussen
02:30 29 Jun 21
Judee Flint
Judee Flint
23:30 25 Jun 21
Andrew was great. His visit was diagnostic to see if my heat pump was repairable. He arrived when he was supposed to, and introduced himself politely. He was thorough in checking system both outdoors and indoors. He was thorough in giving me the "bad news," and explained my options to me. To this point, all my contacts with A & E have been very professional.
sue peak
sue peak
00:44 25 Jun 21
charles carlson
charles carlson
23:52 23 Jun 21
Rob McCready
Rob McCready
23:02 23 Jun 21
This is the third project A&E has done for me. Every single one was impeccable! Well done!
Patricia Pauly
Patricia Pauly
20:56 22 Jun 21
Great company. Came quickly when my air conditioner went out during a very hot streak, diagnosed and fixed the unit quickly. Wonderful people to work with - highly recommend A&E!
James M
James M
21:44 21 Jun 21
This was super efficient. Just the way thing should work. Thanks
Laurene Eldred
Laurene Eldred
17:41 21 Jun 21
I called and asked for a check up on my new system. It wasn't an emergency, but they were here the next day doing a thorough system check.
Mountainjim43 Clark
Mountainjim43 Clark
17:13 18 Jun 21
Andrew came out and inspected our heat pump and furnace and determined repairing them would be more costly in the long run than replacing both. We had expected that scenario. By the way Andrew was at the front end of an 8 - 10 window, very punctual. We now are awaiting an estimator to tell us what we need and quote costs. I am impressed so far.
Richard Withers
Richard Withers
00:43 15 Jun 21
Donna Kinne
Donna Kinne
19:14 03 Jun 21
Had my heat ducts cleaned, Cruz and Steve are great, professional people. Everyone I spoke with was very polite and easy to deal with. Very knowledgeable of every aspect of what I needed. Answered any questions that I had. Explained in detail what they are doing. I highly recommend A & E Heating.Thank you from the bottom of my heart.
Don Haagen
Don Haagen
23:40 02 Jun 21
Sales Team
Sales Team
00:31 23 May 21
This is the 2nd installation we have had performed by A&E for two Min-Split systems.They showed up on time completed the job the same day. The installers Jake, Skylar and Cruze were very professional and did not interrupt our business operations at any time.Based on other estimates I felt they were the best options with the best equipment.I chose them a 2nd time because the first job they did for us was the same; very professional. I like when a contractor actually shows up on time and are ready to get to work.
Staci Hanson
Staci Hanson
16:28 20 May 21
Ron and David were very professional and thorough! I would recommend A&E!
Juan nares
Juan nares
16:08 18 May 21
A&E did a great job during our HVAC install. From the beginning they were very responsive and helped us with the rebate paperwork and submitted it for us. Their whole team was awesome and professional! I would highly recommend them! Thanks again!
Bigfoot Coffee Roasters
Bigfoot Coffee Roasters
19:35 05 May 21
We can always count on A&E for a professional service. Professional. Knowledgable. Easy to work with in regards to scheduling. Thorough communication. Fair pricing. Every tech that has come to our business has been fantastic.
David Peterson
David Peterson
15:30 04 May 21
Elizabeth - Prime Living Aloha
Elizabeth - Prime Living Aloha
12:53 29 Apr 21
Melody Shapiro
Melody Shapiro
22:02 28 Apr 21
Always outstanding service regarding expertise and customer care and responsiveness through the years I have been using A&E HVAC services. High confidence my HVAC system is being well maintained ! Great office staff and HVAC technicians.
Cheri Viltz
Cheri Viltz
08:34 24 Apr 21
The technician was prompt, friendly, professional, and informative. He gave me confidence in my choice of this company.
Martha Stevenson
Martha Stevenson
03:52 17 Apr 21
My air conditioner stopped working and John came the next morning and promptly got everything working again. Very professional company and wonderful technicians!!John came last week to perform my annual service check. He arrived on time and was thorough and helpful in explaining my thermostats to me to help improve the units efficiency. He is a real professional!! Thank you John and A and E Heating!
Judy streich
Judy streich
19:02 15 Apr 21
Thank You Andrew. Professional and technical detailed. Very Friendly and answered all our questions and concerns.
Don Bowman
Don Bowman
21:24 14 Apr 21
Lynda Dallman
Lynda Dallman
16:34 09 Apr 21
cindy yoshimura
cindy yoshimura
23:29 08 Apr 21
Ruth Chausse
Ruth Chausse
18:11 05 Apr 21
Today I had John Pike install an Air Scrubber along with my spring maintenance. I'm so excited!!!
Stephanie Pate
Stephanie Pate
16:30 31 Mar 21
Great service.
Steve Finn
Steve Finn
20:22 29 Mar 21
Consistently Outstanding Service: One of the drawbacks to living in rural areas is getting timely and competent service professionals. A&E and the entire Team (office, repair and installers) are simply outstanding to work with. Our HVAC system is complicated and has been beset with problems in the past (not sold to us or installed by A&E). A&E stepped up and has provided positive solutions and great service. We have a winter home away from the Gorge and had to call upon A&E for emergency service from afar. They took care of the problem promptly at a reasonable cost. They are our go-to contractor for all our HVAC needs. Strongly recommend Andy and the entire A&E organization.
Jim Kail
Jim Kail
20:46 26 Mar 21
he did a great job
Mike Mahaffa
Mike Mahaffa
15:53 21 Mar 21
Excellent professional experience with this firm and employees, best in class products Highly recommend
Jill Rowland
Jill Rowland
22:04 19 Mar 21
Five star customer service from beginning to end. Tyler and John were excellent and should provide training to all your employees in how to provide an excellent customer experience! I highly recommend A and E!
Brady Wolf
Brady Wolf
00:13 16 Mar 21
I found the company very responsive -- they had a technician (Andrew) out the day I called to troubleshoot the problem. Andrew was professional in every sense of the word! He was able to quickly ascertain the problem and the solution, but was also timely, friendly and conscientious! I think A&E is the great example of "you get what you pay for" ... they're worth it!
Rob E. Sachs
Rob E. Sachs
01:37 04 Mar 21
Cathy Chaffin REALTOR
Cathy Chaffin REALTOR
19:32 03 Mar 21
Lynn Hoylman
Lynn Hoylman
19:08 03 Mar 21
Tyler and Skyler did a great job with installation! Karin was awesome to work with! Great service highly recommend them!
Michele Gonzales
Michele Gonzales
20:55 01 Mar 21
We needed a new compasitor and Andy went right to work, discovered the problem and fixed it. He was polite and professional. Thank you Andy for your help! Michele Gonzaels
James Scarborough
James Scarborough
22:20 26 Feb 21
Everyone we had contact with at A& E were excellent. We had prompt and courteous service. I would especially like to thank Andrew, Gabe and Karin who made us feel valued clients.
Julia Norman
Julia Norman
19:59 25 Feb 21
A&E did a fantastic job for us replacing the aging furnace and AC in our home. Karen reviewed our needs on site and then quoted a new system. Communication about the job, including financing, scheduling, etc was all timely and clear. Tyler and Ron did a great job on the install, working quickly and efficiently, and they were meticulous about keeping everything clean despite having to haul equipment up and down stairs. We’re very happy with our new system and A&E’s service. Thanks you!
Gary Young
Gary Young
20:40 18 Feb 21
Friendly, knowledgeable and competent plus local!
Jacquie Barone
Jacquie Barone
22:07 10 Feb 21
Karl Swanson
Karl Swanson
20:04 09 Feb 21
Patricia Fortier
Patricia Fortier
03:19 07 Feb 21
Chilo Ramirez
Chilo Ramirez
16:08 03 Feb 21
Jessica Porter
Jessica Porter
05:02 26 Jan 21
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The Dalles

Michelle Burbank
Michelle Burbank
19:52 02 Dec 21
John was very professional, on time, and great to work with.
Chris Barbour
Chris Barbour
20:48 30 Nov 21
Always punctual, friendly and professional - so thankful we found these guys!
Kathy Omer
Kathy Omer
21:17 24 Nov 21
Excellent communication, efficient and friendly service. Will definitely use again and would highly recommend
Larry Singer
Larry Singer
00:47 19 Nov 21
paula thompson
paula thompson
15:55 13 Nov 21
They would not answer my calls.For three days I tried to call because my furnace took A dump.brrr lm 65 years old and it's been cold!
Kent Blasie
Kent Blasie
23:44 10 Nov 21
Andrew was excellent in all aspects!
Brendan O'Halloran
Brendan O'Halloran
18:26 05 Nov 21
Gloria Leslie
Gloria Leslie
21:22 12 Oct 21
Cassie Schweitz
Cassie Schweitz
17:50 11 Oct 21
John E. Smith
John E. Smith
23:57 05 Oct 21
Margaret Sammons
Margaret Sammons
01:43 23 Sep 21
Right from the start, Karin was very friendly and thorough by answering all of my questions. Ron and Jose arrived promptly and performed the requested work in a very timely and organized manner. They took special care to cover my carpeting and wore covering over their shoes while they were in the house. Ron made sure I had my questions answered before leaving. Will highly recommend to anyone needing furnace installation or maintenance.
corinne schapansky ignacio
corinne schapansky ignacio
19:48 13 Sep 21
John was great. Super personable and helpful. Had to climb into the attic to check the furnace after checking our heat pump, and he cleaned our never-been-cleaned-before intake filter we didn’t even know was there. He felt trustworthy, sharing other options that A&E provides but not in a pressuring way.
Jeff Kopecky
Jeff Kopecky
19:30 08 Sep 21
Garry Petrie
Garry Petrie
23:03 19 Aug 21
Although A&E missed the appointment window, the technician was professional, answered all my questions and completed the job quickly. I would call the business back should I have further problems.
Jan Schneider
Jan Schneider
18:45 18 Aug 21
Elizabeth Green
Elizabeth Green
18:15 16 Aug 21
Excellent Service as always.
Heather Sanders
Heather Sanders
18:05 12 Aug 21
Very professional, right on time. We got a good education on our systems. We were not forced to purchase any unnecessary parts or labor.
Aaron M Sales
Aaron M Sales
20:00 10 Aug 21
Tony Morin
Tony Morin
22:51 09 Aug 21
The Arrived on time we’re very clean and neat professional, when a problem arose they found a solution . Would recommend them to anyone that’s looking to get a new system! A&E is the best
Jasun Aurit
Jasun Aurit
17:06 05 Aug 21
I have a Geo thermal system and they got it working again. Good advice to keep my system running good.
Wen Wilson
Wen Wilson
00:46 30 Jul 21
Excellent attention to detail, manners and respect of my time but the A & E quote was more than twice that of another Contractor and had several weeks of back log.Our obsolete A/C fried in the heat storm and after a couple of long, 90 degree nights, the other Contractor made more sense. He, along with a Master Electrician, installed our new 2-ton Mits on dedicated breakers, and had our crawl-space sump pump wired in less than 3-hours, 11-days from my the initial contact. These guys were entertaining rather than professionals, wore no uniforms and go our project done on their flex time. Do what works best for ya. We are breathing easier with the cool breeze in the house now and the $4,500 cost savings.
syd h
syd h
23:41 29 Jul 21
Andrew was great! Timely and professional. We will use this company again 😊
Ed Elsasser
Ed Elsasser
22:16 29 Jul 21
Allison Walston
Allison Walston
20:51 21 Jul 21
Great service and John was very efficient discussing the issue. He had the part in his truck, fixed the AC and explained what the issue was. I would use again for any AC/heat issue!
john chao
john chao
04:32 21 Jul 21
Excellent service technician
Mary Mitchell
Mary Mitchell
00:35 17 Jul 21
Our old ac went out the day of the worst heat storm! Josh got to our home today7/16/21
Rob Barrick
Rob Barrick
23:13 12 Jul 21
They were prompt, professional and a pleasure to work with. Definitely recommend!
Kenneth Wahlstrom
Kenneth Wahlstrom
23:00 12 Jul 21
Jill Vacek
Jill Vacek
04:14 11 Jul 21
Lisa Nelson
Lisa Nelson
22:11 07 Jul 21
Very professional and knowledgeable about system.
zmail
zmail
21:49 07 Jul 21
John was great! Arrived on time, super friendly, and addressed everything so our AC could work.
Tao Berman
Tao Berman
21:47 06 Jul 21
Absolutely fantastic to work with! I plan to use them on my next construction project also!
Charles P Miller
Charles P Miller
17:18 30 Jun 21
Frank Jenkins
Frank Jenkins
00:33 29 Jun 21
Very good service
Allen LaBerge
Allen LaBerge
18:42 26 Jun 21
The A&E team preformed excellent work. They were very professional and took care of all the details including removal of our old equipment and clean up. Our house is more comfortable than ever and the system is quiet. Highly recommended 5/5 stars.
sue peak
sue peak
18:19 24 Jun 21
John Mabrey
John Mabrey
17:06 22 Jun 21
One of the best major purchases of my 82 year old life. Very professional, from the initial contact with Karin, to the completed installation by Ron and David. They delivered everything they promised, on time, and seemed obsessed with my complete satisfaction. I couldn't ask for anything more.
Coral Zimmerman
Coral Zimmerman
16:08 15 Jun 21
Very professional. Willing to work with timelines. Knowledgeable service technician. Answered questions. Prompt and courteous.
Dr. X
Dr. X
18:23 14 Jun 21
Great guys! Did an unusual job in my place quickly and with great precision. Highly recommend.:)
Colleen Carroll
Colleen Carroll
20:19 08 Jun 21
John was very communicative and I feel gave me a very honest diagnosis.
Don Haagen
Don Haagen
23:36 02 Jun 21
Amy Bazley
Amy Bazley
16:48 26 May 21
I cannot recommend A&E enough! They installed a new heating system in our home addition, and helped us switch the rest of our house from old baseboard heating to new mini-splits. John was one of the most helpful professionals I have ever worked with- he explained everything in detail and spent lots of time on the phone and in person answering our questions and making sure everything was perfect. The technicians- Tyler and crew- were incredibly considerate, courteous and professional. Having them working in our home was an easy, pleasant, frustration-free experience, unlike various other service companies we have worked with in the past. Thank you, A&E!
Richard Kay
Richard Kay
22:22 18 May 21
Halla G
Halla G
19:41 18 May 21
Price quoted was thousands of dollars higher than the 4 other bids received.
Chris Musgrave
Chris Musgrave
21:43 12 May 21
Service tech was cordial and knowledgeable. I do have to call BS on the $12 environmental fee. I have been in business a VERY long time and can clearly see a revenue stream attachment to billing. While some jobs may and do in fact require special handlings me sometimes disposal of parts charging EVERY single customer the fee weather the particular job has parts or not is a revenue stream pure and simple. While It’s not A&E’s fault by any means that my system has ceased functioning and it’s not the amount ($12) for me it’s the principle and even more so in these times. At an average of $90 an hour or more for a tech and an almost $180 minimum charge to look / diagnose tacking on the extra lil bit is just a grab and would be considered a revenue stream of its own. Nor was this charge discussed when I was given the initial diagnostic cost by the dispatcher which was clear. I’ve read the reviews where this charge was attempted to be justified and I would say save the explanation as I am not that new. Again it’s a principal matter more than the amount.Again regardless of the response like most “surcharges” it’s a revenue stream. Define it as you wish but to me it was an undisclosed surcharge that I am sure adds up and is viewed as a revenue stream regardless how you like to present it.In short it means you’re charging everyone to offset other jobs that require handling of said materials. Why should I contribute to those other jobs? See that’s the part that makes it a bs revenue stream. All that was used in my case was a meter and a philips screw driver. NOTHING ELSE. You say it’s an average to offset your expenses. Why not make the charge a line item for the actual cost that a job requires rather than charging everyone to help pay these fees for other clients ? Why because like most “surcharges” it’s a revenue stream and it isn’t disclosed until the bill is presented.
Duncan Idaho
Duncan Idaho
04:26 12 May 21
Linda Pyles
Linda Pyles
20:19 10 May 21
Courteous, efficient, and helpful sums up my experience with technicians
Cheri Viltz
Cheri Viltz
19:07 30 Apr 21
Andrew was very informative and personable. He seems to know his stuff well. He gave me a high level of trust in A & E!
Jacob Kindrick
Jacob Kindrick
00:39 27 Apr 21
Bonnie Norman
Bonnie Norman
19:49 19 Apr 21
Andrew quickly identified the issue with my HVAC system & 1 minute later it was working.My repair window was 12-2, he was here at 12 (with advance notice). Much appreciated!
Randy Yoshimura
Randy Yoshimura
21:33 08 Apr 21
Fred Strube
Fred Strube
20:08 08 Apr 21
Prompt, cheerful and efficient. 🙂
Kyle Mitten
Kyle Mitten
23:11 23 Mar 21
Tim Lee
Tim Lee
23:31 10 Mar 21
Very good service, technicians know the machines, very congenial, wear protective covering on their shoes. Explain what they are going very well on layman terms. I am extremely happy with A&E And their service people. John is an excellent representative for the company
David Kelly
David Kelly
06:21 05 Mar 21
Christine Hopkins
Christine Hopkins
04:03 02 Mar 21
John Goncalves
John Goncalves
22:55 01 Mar 21
Rick & Cindy Wolf
Rick & Cindy Wolf
21:35 22 Feb 21
Andrew Rowe
Andrew Rowe
22:25 19 Feb 21
This was my first experience with A & E, and it was very positive. Their team in knowledgeable, took over the maintenance of our system and made some modifications to improve performance. I'm happy to recommend them.
Gordon/Sharon Cook
Gordon/Sharon Cook
17:34 17 Feb 21
Our thermostat didn't need repair but needed to be joined to our new modem/router.
Lynn Hoylman
Lynn Hoylman
20:53 02 Feb 21
Adrian Fox
Adrian Fox
23:28 29 Jan 21
Service technician, John was very helpful and friendly.
Douglas Barnard
Douglas Barnard
23:22 26 Jan 21
Very professional and explained all the options with regards to the heating system and suggested the option and why, I was very impressed with John
Mary Ybarra
Mary Ybarra
21:21 22 Jan 21
David Larkman
David Larkman
22:25 21 Jan 21
Jenifer Wiley
Jenifer Wiley
23:17 19 Jan 21
Jonathan Blum
Jonathan Blum
00:00 16 Jan 21
Their service was prompt. They showed up when they said they would. That’s about where the positive ends. They charge a $110 diagnosis fee that covers none of the repair even if it’s simple. None of the diagnosis applies toward any repair or labor.When the same issue came up again two weeks later, they returned and charged another diagnosis fee ($110) and replaced a part that should have been replaced the first time. The installation was less than 20 minutes and was billed out for $316 for installing a $25 pressure switch. I called the company inquiring about this extortionate rate on such a small repair and they stood by their work and billing. Would not recommend.
Basik HR
Basik HR
17:40 13 Jan 21
Jana Arthur
Jana Arthur
00:38 13 Jan 21
A & E did an awesome job from the beginning to the end of the project of putting in a furnace and a heat pump. Everyone was extremely professional, highly responsive to my needs, and very hard working. I highly recommend this company.
Bob Reed
Bob Reed
20:02 11 Jan 21
Andrew provided excellent service on our ducted system, and service and diagnosis of a faulty fan assembly on the ductless unit.We will definitely be requesting Andrew next time! Thank you!
Dillion Beierle-Brown
Dillion Beierle-Brown
22:06 08 Jan 21
Alina Wilson
Alina Wilson
19:58 04 Jan 21
Isabel Lopez
Isabel Lopez
18:55 31 Dec 20
John Pike from A&E technician was very professional and efficient. He was able to diagnose the problem, give a quote, and fix our furnace quickly. He also wore a mask to keep everyone safe, very nice.
Chanda Goodrich
Chanda Goodrich
18:51 31 Dec 20
Steve Pellegrini
Steve Pellegrini
19:20 23 Dec 20
Marty Rummel
Marty Rummel
18:54 23 Dec 20
Randy Cole
Randy Cole
19:38 18 Dec 20
Temperature is improving
Mark Naulty
Mark Naulty
05:38 17 Dec 20
Don Johnson
Don Johnson
03:51 16 Dec 20
Charles Gayraud
Charles Gayraud
21:56 15 Dec 20
Trevor Fields
Trevor Fields
23:41 07 Dec 20
Kolten Kock
Kolten Kock
00:13 04 Dec 20
Temperance Rain
Temperance Rain
16:55 03 Dec 20
Paul Thompson
Paul Thompson
20:35 24 Nov 20
Rhonda Hicks
Rhonda Hicks
18:18 24 Nov 20
Charlene Fort
Charlene Fort
16:50 24 Nov 20
A&E were the most courteous men to work with. The area where they had to put in a unit was in a very busy ( meaning crowded) working glass studio. They were able to safely maneuver around all the stuff and successfully install the mini split
Steve Rue
Steve Rue
00:52 24 Nov 20
Everything was really good except I just felt that almost $200 for a job that took about 45 minutes to do seemed a bit expensive. Just my opinion, however, I would use and recommend A&E again. Otherwise, it would’ve been five stars.
Jade Erickson
Jade Erickson
09:01 21 Nov 20
Andrew came out to inspect the heating pump since it hasn't been checked in a while. He was extremely helpful when explaining what I needed and was fully knowledgeable to answer any questions that I had regarding Heating and AC. I also love the text message intergration. I recieved a text as a reminder of the date and time of appointment, when andrew was on his way, and his information with a picture so you know who's coming. Also, when I called in, I think her name was Emily, she was so sweet and we had a good laugh. However for future customers, be sure to note that it might be a little expensive, but definitely worth it. As a customer, you have a choice if you want the technician to fix the issues, so you're never going to spend money on something you don't want. Overall, I was quite impressed with A&E heating and air.
bob rogers
bob rogers
00:47 21 Nov 20
Mary Childs
Mary Childs
00:21 05 Nov 20
Steve Priddy
Steve Priddy
17:13 03 Nov 20
Michael Pattock
Michael Pattock
00:29 30 Oct 20
Susan Orzeck
Susan Orzeck
03:32 29 Oct 20
Michael Cucylowsky
Michael Cucylowsky
02:14 27 Oct 20
Polite, courteous, on time, explained things to my wife so she understood the service. We signed up for the semi annual maintenance program.
James Mery
James Mery
20:11 26 Oct 20
Excellent, courteous service.
Vicki Nunenkamp
Vicki Nunenkamp
20:37 22 Oct 20
I have worked with A&E Heating for multiple years now and find them incredibly reliable, professional, knowledgeable and thorough. Working with their technician John is always comforting and reassuring. I will always call A&E Hesting to take care of and maintain my air conditioning and heating systems. They are the Best!
Erica Roulier
Erica Roulier
16:51 21 Oct 20
Very nice to work with, great communication and polite and helpful technician
BH90210 BH
BH90210 BH
22:57 19 Oct 20
Mike Garrett
Mike Garrett
20:26 08 Oct 20
On year one of ductless mini split install, and just had annual cleaning. Happy so far. Would recommend.
robert goiney
robert goiney
03:08 03 Oct 20
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A&E Plumbing, Heating, and Air proudly provides HVAC service to the Hood River, Oregon, and The Dalles, Washington, area communities. Visit our service area page for more coverage details, call us at 541-387-3311, or request service online today.