Customer Testimonials


Air Conditioner Maintenance in Hood River, OR 97031

“I received an email from A & E notifying me that Andrew was coming, and identified himself when he arrived.” – Oralia R.

Air Conditioner Repair in White Salmon, OR 98672

“John was courteous and professional. It was a good experience.”

– Mike U.

Heat Pump Replacement in Hood River, OR 97031

“The installers Steve & David were on time, professional, and even though they were working in a busy office they were courteous and made everything flow. They were done in the time they allotted and performed a thorough clean up. Will definitely use them in the future.”

– Nate L.

Heat Pump Repair in The Dalles, OR 97058

“Their service was secure, timely, accurately diagnosed & repaired quickly; all with a friendly technician too.”

– Robyn J.

Geothermal Heat Pump Repair in Lyle, OR 98635

“Andrew is always polite and professional. He has been to our house several times and remembers the system and previous repairs. Always appreciate dealing with someone as genuinely nice as Andrew.”

– Rosemary H.

Heat Pump Replacement in Hood River, OR 97031

“Office staff and Karin are very punctual and provided professional service.Johnny and Tyler were great installers! Thanks for everything Team !”

– Terry B.

Ductless Mini-Split Maintenance in Cook, OR 98605

“Very thorough and professional as well as helpful in explaining the service he provided”

– Steve C.

Air Conditioner Repair in Goldendale, OR 98620

“Great service by Andrew as usual! He is the best.”

– Robert R.

Ductless Mini-Split Maintenance in Hood River, OR 97031

“John was prompt and on time. He was friendly and very helpful with some immediate diagnosis of the problem. He also presented me with details of the problem from several perspectives. Once we reached a solution to add refrigerant, he proceeded in a timely and efficient manner.”

– Anthony B.

Heat Pump Maintenance in Mosier, OR 97040

“Excellent. Andrew was efficient, capable and courteous. 5 stars”

– Robert H.

Hood River

Tony Morin
Tony Morin
01:10 15 Sep 21
Frank Toda
Frank Toda
20:36 14 Sep 21
They service what they sell. Today I had maintenance done on my “AirScrubber” filtration system. With the pandemic, it’s peace of mind to know the air we are breathing is clean. We love our air scrubbers … no fiddling around … they just work. During the recent “smoke storm” we didn’t smell any of it. But it reminded us of the system we installed in 2020. A & E made it simple. Both Emily and John Savage made us feel special. In short order … we were well taken care of with amazing service before self service.
Gordon/Sharon Cook
Gordon/Sharon Cook
16:15 08 Sep 21
John did an excellent job getting our smart thermostat rejoined to our new modem/router. He checked our furnace and our old heat pump and made some suggestions about what might be needed for the future. He was very professional, easy to talk to and understand and knew what he was doing. We're very pleased with the service he provided.Above is a previous review. Today John came and checked everything out and all was good. He was friendly, efficient and gave good feedback.
Pat Byrne
Pat Byrne
22:40 01 Sep 21
John’s always very friendly and shows me what he is doing.
Chris McCullick
Chris McCullick
19:10 30 Aug 21
Service technician was great, but the markup on their parts and coolant is astronomical. Would recommend this company if you are in a bind, have lots of money to spend, and can't find help elsewhere.
Ray Thomas
Ray Thomas
16:16 27 Aug 21
Truddy Smith
Truddy Smith
19:23 26 Aug 21
Graham Bergh
Graham Bergh
17:23 19 Aug 21
Susan Svensson
Susan Svensson
16:41 17 Aug 21
Airport Manager
Airport Manager
15:14 13 Aug 21
Fantastic service!! Prompt on arrival and very knowledgeable and expeditious in the repair!! I am very pleased, Thank you so much for the service.
Michael Williams
Michael Williams
01:06 12 Aug 21
PEr1ckson
PEr1ckson
22:07 09 Aug 21
I think I understand the flat rate scheme, however it has been said the rate is based on averages from across the country..My service call was an hour long from the time he arrived until he left..283.00.. so I would think your flat rate should be based regionally vs. nationally.Other than that the unit was put back in service and I look forward to many years of trouble free use
Kim Barnes
Kim Barnes
17:43 06 Aug 21
Jill Hebert
Jill Hebert
16:39 02 Aug 21
This company is upmost professional! And they use texting as part of their communication!!!!Absolutely no problems, I can’t say enough and would highly recommend them, it was worth the wait!!!!
Andrew Worley
Andrew Worley
15:28 29 Jul 21
The team at A&E Heating and Air has been a life saver! They're always helpful, punctual, on time, professional and courteous! They are always pleasant to interact with and know their stuff, so you can be sure the job will get done right the first time. They'll continue to be my preferred HVAC vendor for the foreseeable future. Thanks guys!
Richard Voll
Richard Voll
17:38 28 Jul 21
The repairman is a really gentleman. Appreciate the info that he shared and trust what he says. Thanks for sending him.
Ralph Wimmer
Ralph Wimmer
13:27 27 Jul 21
We were impressed with Andrews professionalism Knowledge and expertise in finding our problems and correcting them. Thanks. Ralph
Linda Pyles
Linda Pyles
15:00 24 Jul 21
Chris Golz
Chris Golz
19:07 22 Jul 21
John from A&E came out quickly when everyone else in town was too busy to return my calls. The diagnostic was less than other repair shops I contacted.
Rikke Lauridsen Mery
Rikke Lauridsen Mery
18:23 16 Jul 21
A&E replaced our entire system, and we are happy with the product, and with the service we received. Andrew maintenance and repair, Karin estimator, John and Tyler installation techs, were all great. Courteous, timely, clear communicators, adaptive, professionals all.
John Rust
John Rust
18:53 15 Jul 21
John was excellent!!
Tres Activities
Tres Activities
18:41 14 Jul 21
Mr. Savage was very professional and performed the requested diagnostics quickly.
Joe Carroll
Joe Carroll
20:44 13 Jul 21
Quick and easy service. Mr Savage was very good at his job.
Kenneth Wahlstrom
Kenneth Wahlstrom
22:14 12 Jul 21
Stu Watson
Stu Watson
19:10 09 Jul 21
Top to bottom, quality experience. Phone scheduler was courteous, detailed in explaining charges. John arrived on time, very thorough, explained what he was seeing as he walked through system check. No hard up-sell, just clarity about tenuous situation with an aging system. Follow-up to arrange visit and system upgrade estimate by Karen equally courteous. A pleasure doing business with these folks.
Michael Mehaffy
Michael Mehaffy
18:17 02 Jul 21
barry hollamon
barry hollamon
04:06 02 Jul 21
At first, Karen came out to assess the situation and we got formalities out of the way. Very professional . She sent the electricians a day earlier as planned, that was a nice surprise! They came and did a very good job. Daryl and I believe the other guy was Zach? They worked hard getting it all ready for next guys coming. Today 7-1-21 two men came from A&E they were on time and very respectful of our home. Steve and David were there names. They work all day long. Very clean ,very respectful. We are so happy to have young men come in and know exactly how to get the Job done. Thank You for all your hard work and professionalism. So nice to have a Great Company in our town. Thank You to who helped us get the best heating and air conditioning. We will definitely spread the word to our friends and coworkers and let them know that it was a very pleasant day!Wayne RanstromJoni HollamonBarry Hollamon
Stephanie Irving
Stephanie Irving
16:21 30 Jun 21
A&E was professional and prompt. They figured out the problem and fixed it during the middle of the heat wave when I'm sure they had their hands full. Thank you so much A&E!
Nancy Rasmussen
Nancy Rasmussen
02:30 29 Jun 21
Greg Holtman
Greg Holtman
19:33 27 Jun 21
Judee Flint
Judee Flint
23:30 25 Jun 21
Andrew was great. His visit was diagnostic to see if my heat pump was repairable. He arrived when he was supposed to, and introduced himself politely. He was thorough in checking system both outdoors and indoors. He was thorough in giving me the "bad news," and explained my options to me. To this point, all my contacts with A & E have been very professional.
sue peak
sue peak
00:44 25 Jun 21
charles carlson
charles carlson
23:52 23 Jun 21
Rob McCready
Rob McCready
23:02 23 Jun 21
This is the third project A&E has done for me. Every single one was impeccable! Well done!
Patricia Pauly
Patricia Pauly
20:56 22 Jun 21
Great company. Came quickly when my air conditioner went out during a very hot streak, diagnosed and fixed the unit quickly. Wonderful people to work with - highly recommend A&E!
James M
James M
21:44 21 Jun 21
This was super efficient. Just the way thing should work. Thanks
Laurene Eldred
Laurene Eldred
17:41 21 Jun 21
I called and asked for a check up on my new system. It wasn't an emergency, but they were here the next day doing a thorough system check.
Mountainjim43 Clark
Mountainjim43 Clark
17:13 18 Jun 21
Andrew came out and inspected our heat pump and furnace and determined repairing them would be more costly in the long run than replacing both. We had expected that scenario. By the way Andrew was at the front end of an 8 - 10 window, very punctual. We now are awaiting an estimator to tell us what we need and quote costs. I am impressed so far.
Richard Withers
Richard Withers
00:43 15 Jun 21
Donna Kinne
Donna Kinne
19:14 03 Jun 21
Had my heat ducts cleaned, Cruz and Steve are great, professional people. Everyone I spoke with was very polite and easy to deal with. Very knowledgeable of every aspect of what I needed. Answered any questions that I had. Explained in detail what they are doing. I highly recommend A & E Heating.Thank you from the bottom of my heart.
Don Haagen
Don Haagen
23:40 02 Jun 21
Sales Team
Sales Team
00:31 23 May 21
This is the 2nd installation we have had performed by A&E for two Min-Split systems.They showed up on time completed the job the same day. The installers Jake, Skylar and Cruze were very professional and did not interrupt our business operations at any time.Based on other estimates I felt they were the best options with the best equipment.I chose them a 2nd time because the first job they did for us was the same; very professional. I like when a contractor actually shows up on time and are ready to get to work.
Staci Hanson
Staci Hanson
16:28 20 May 21
Ron and David were very professional and thorough! I would recommend A&E!
Juan nares
Juan nares
16:08 18 May 21
A&E did a great job during our HVAC install. From the beginning they were very responsive and helped us with the rebate paperwork and submitted it for us. Their whole team was awesome and professional! I would highly recommend them! Thanks again!
Lee Campbell
Lee Campbell
21:02 10 May 21
Everyone I dealt with at A & E was responsive, knowledgeable and personable. Great service.
Bigfoot Coffee Roasters
Bigfoot Coffee Roasters
19:35 05 May 21
We can always count on A&E for a professional service. Professional. Knowledgable. Easy to work with in regards to scheduling. Thorough communication. Fair pricing. Every tech that has come to our business has been fantastic.
David Peterson
David Peterson
15:30 04 May 21
Elizabeth - Prime Living Aloha
Elizabeth - Prime Living Aloha
12:53 29 Apr 21
Melody Shapiro
Melody Shapiro
22:02 28 Apr 21
Always outstanding service regarding expertise and customer care and responsiveness through the years I have been using A&E HVAC services. High confidence my HVAC system is being well maintained ! Great office staff and HVAC technicians.
Cheri Viltz
Cheri Viltz
08:34 24 Apr 21
The technician was prompt, friendly, professional, and informative. He gave me confidence in my choice of this company.
Martha Stevenson
Martha Stevenson
03:52 17 Apr 21
My air conditioner stopped working and John came the next morning and promptly got everything working again. Very professional company and wonderful technicians!!John came last week to perform my annual service check. He arrived on time and was thorough and helpful in explaining my thermostats to me to help improve the units efficiency. He is a real professional!! Thank you John and A and E Heating!
Judy streich
Judy streich
19:02 15 Apr 21
Thank You Andrew. Professional and technical detailed. Very Friendly and answered all our questions and concerns.
Don Bowman
Don Bowman
21:24 14 Apr 21
Lynda Dallman
Lynda Dallman
16:34 09 Apr 21
cindy yoshimura
cindy yoshimura
23:29 08 Apr 21
Ruth Chausse
Ruth Chausse
18:11 05 Apr 21
Today I had John Pike install an Air Scrubber along with my spring maintenance. I'm so excited!!!
Stephanie Pate
Stephanie Pate
16:30 31 Mar 21
Great service.
Steve Finn
Steve Finn
20:22 29 Mar 21
Consistently Outstanding Service: One of the drawbacks to living in rural areas is getting timely and competent service professionals. A&E and the entire Team (office, repair and installers) are simply outstanding to work with. Our HVAC system is complicated and has been beset with problems in the past (not sold to us or installed by A&E). A&E stepped up and has provided positive solutions and great service. We have a winter home away from the Gorge and had to call upon A&E for emergency service from afar. They took care of the problem promptly at a reasonable cost. They are our go-to contractor for all our HVAC needs. Strongly recommend Andy and the entire A&E organization.
Jim Kail
Jim Kail
20:46 26 Mar 21
he did a great job
Mike Mahaffa
Mike Mahaffa
15:53 21 Mar 21
Excellent professional experience with this firm and employees, best in class products Highly recommend
Jill Rowland
Jill Rowland
22:04 19 Mar 21
Five star customer service from beginning to end. Tyler and John were excellent and should provide training to all your employees in how to provide an excellent customer experience! I highly recommend A and E!
Brady Wolf
Brady Wolf
00:13 16 Mar 21
I found the company very responsive -- they had a technician (Andrew) out the day I called to troubleshoot the problem. Andrew was professional in every sense of the word! He was able to quickly ascertain the problem and the solution, but was also timely, friendly and conscientious! I think A&E is the great example of "you get what you pay for" ... they're worth it!
Rob E. Sachs
Rob E. Sachs
01:37 04 Mar 21
Cathy Chaffin REALTOR
Cathy Chaffin REALTOR
19:32 03 Mar 21
Lynn Hoylman
Lynn Hoylman
19:08 03 Mar 21
Tyler and Skyler did a great job with installation! Karin was awesome to work with! Great service highly recommend them!
Michele Gonzales
Michele Gonzales
20:55 01 Mar 21
We needed a new compasitor and Andy went right to work, discovered the problem and fixed it. He was polite and professional. Thank you Andy for your help! Michele Gonzaels
James Scarborough
James Scarborough
22:20 26 Feb 21
Everyone we had contact with at A& E were excellent. We had prompt and courteous service. I would especially like to thank Andrew, Gabe and Karin who made us feel valued clients.
Julia Norman
Julia Norman
19:59 25 Feb 21
A&E did a fantastic job for us replacing the aging furnace and AC in our home. Karen reviewed our needs on site and then quoted a new system. Communication about the job, including financing, scheduling, etc was all timely and clear. Tyler and Ron did a great job on the install, working quickly and efficiently, and they were meticulous about keeping everything clean despite having to haul equipment up and down stairs. We’re very happy with our new system and A&E’s service. Thanks you!
Gary Young
Gary Young
20:40 18 Feb 21
Friendly, knowledgeable and competent plus local!
Jacquie Barone
Jacquie Barone
22:07 10 Feb 21
Karl Swanson
Karl Swanson
20:04 09 Feb 21
Patricia Fortier
Patricia Fortier
03:19 07 Feb 21
Chilo Ramirez
Chilo Ramirez
16:08 03 Feb 21
Jessica Porter
Jessica Porter
05:02 26 Jan 21
Larry Douglass
Larry Douglass
18:23 25 Jan 21
Being on time and early, I hate waiting, is why I rely on A&E
Stephen Burdick
Stephen Burdick
23:05 21 Jan 21
Efficient and quite competent. He worked very quickly and efficiently.
Ray Smitke
Ray Smitke
17:54 20 Jan 21
Excellent service, professional and prompt. Corrected issue quickly.
peyton storli
peyton storli
18:37 14 Jan 21
Mary Pellegrini
Mary Pellegrini
19:01 09 Jan 21
Jake and Skylar were very professional, offering great customer service,. They were knowledgeable, got the job done quickly in just a few hours and were thorough service technicians. Thank you
Fred Greef
Fred Greef
17:53 08 Jan 21
John Murphy
John Murphy
18:04 06 Jan 21
He did a fantastic and quick job
lynn weyand
lynn weyand
00:52 06 Jan 21
Ron Nevison
Ron Nevison
19:43 31 Dec 20
Marlene Engel
Marlene Engel
01:25 29 Dec 20
Chad Chiesa
Chad Chiesa
19:18 15 Dec 20
Karen Bullard
Karen Bullard
21:57 14 Dec 20
Excellent customer service, from the weekend answering service to the courteous attendant, both Emily and John were so pleasant and easy to work with. Highly recommend.
Jack Brook
Jack Brook
03:05 12 Dec 20
Very thorough
Tracy Rushing
Tracy Rushing
22:46 10 Dec 20
scott randall
scott randall
08:00 10 Dec 20
Beverly Elsner
Beverly Elsner
19:43 08 Dec 20
Not just John, but the whole company atmosphere is exceptionally helpful and friendly - and thorough. They are the Nordstrom's HVAC people.
Brian Dunn
Brian Dunn
03:42 05 Dec 20
Fast and freindly...very professional
David Evans
David Evans
20:27 03 Dec 20
Kim Kovalik
Kim Kovalik
05:17 26 Nov 20
Very grateful for a last minute visit on the day before Thanksgiving! Even bad news was shared in a friendly, professional way!
Steve Rue
Steve Rue
19:06 23 Nov 20
william P
william P
00:10 21 Nov 20
Flat rate diagnostic fee of $280 for a repair that already had a known cause and the needed part number on a unit that was installed by them and still under warranty is a bit ridiculous
David Poor
David Poor
13:53 17 Nov 20
Great service!
Paula Pyers
Paula Pyers
18:21 11 Nov 20
Michele Jacobs
Michele Jacobs
04:32 05 Nov 20
Linda McNaughton
Linda McNaughton
19:10 04 Nov 20
Marc Betts
Marc Betts
19:19 30 Oct 20
John Pike did an inspection and service of you heater and heat pump. John determined that the heater needed to have the heating element limit switch replaced, the existing switch was only allowing one of the three heating elements to turn on. With the new switch the air temp in the house comes up to the set temperature much faster.John was knowledgeable and efficient.

The Dalles

corinne schapansky ignacio
corinne schapansky ignacio
19:48 13 Sep 21
John was great. Super personable and helpful. Had to climb into the attic to check the furnace after checking our heat pump, and he cleaned our never-been-cleaned-before intake filter we didn’t even know was there. He felt trustworthy, sharing other options that A&E provides but not in a pressuring way.
Jeff Kopecky
Jeff Kopecky
19:30 08 Sep 21
Garry Petrie
Garry Petrie
23:03 19 Aug 21
Although A&E missed the appointment window, the technician was professional, answered all my questions and completed the job quickly. I would call the business back should I have further problems.
Jan Schneider
Jan Schneider
18:45 18 Aug 21
Elizabeth Green
Elizabeth Green
18:15 16 Aug 21
Excellent Service as always.
Heather Sanders
Heather Sanders
18:05 12 Aug 21
Very professional, right on time. We got a good education on our systems. We were not forced to purchase any unnecessary parts or labor.
Aaron M Sales
Aaron M Sales
20:00 10 Aug 21
Tony Morin
Tony Morin
22:51 09 Aug 21
The Arrived on time we’re very clean and neat professional, when a problem arose they found a solution . Would recommend them to anyone that’s looking to get a new system! A&E is the best
Jasun Aurit
Jasun Aurit
17:06 05 Aug 21
I have a Geo thermal system and they got it working again. Good advice to keep my system running good.
Wen Wilson
Wen Wilson
00:46 30 Jul 21
Excellent attention to detail, manners and respect of my time but the A & E quote was more than twice that of another Contractor and had several weeks of back log.Our obsolete A/C fried in the heat storm and after a couple of long, 90 degree nights, the other Contractor made more sense. He, along with a Master Electrician, installed our new 2-ton Mits on dedicated breakers, and had our crawl-space sump pump wired in less than 3-hours, 11-days from my the initial contact. These guys were entertaining rather than professionals, wore no uniforms and go our project done on their flex time. Do what works best for ya. We are breathing easier with the cool breeze in the house now and the $4,500 cost savings.
syd h
syd h
23:41 29 Jul 21
Andrew was great! Timely and professional. We will use this company again 😊
Ed Elsasser
Ed Elsasser
22:16 29 Jul 21
Allison Walston
Allison Walston
20:51 21 Jul 21
Great service and John was very efficient discussing the issue. He had the part in his truck, fixed the AC and explained what the issue was. I would use again for any AC/heat issue!
john chao
john chao
04:32 21 Jul 21
Excellent service technician
Mary Mitchell
Mary Mitchell
00:35 17 Jul 21
Our old ac went out the day of the worst heat storm! Josh got to our home today7/16/21
Rob Barrick
Rob Barrick
23:13 12 Jul 21
They were prompt, professional and a pleasure to work with. Definitely recommend!
Kenneth Wahlstrom
Kenneth Wahlstrom
23:00 12 Jul 21
Jill Vacek
Jill Vacek
04:14 11 Jul 21
Lisa Nelson
Lisa Nelson
22:11 07 Jul 21
Very professional and knowledgeable about system.
zmail
zmail
21:49 07 Jul 21
John was great! Arrived on time, super friendly, and addressed everything so our AC could work.
Tao Berman
Tao Berman
21:47 06 Jul 21
Absolutely fantastic to work with! I plan to use them on my next construction project also!
Charles P Miller
Charles P Miller
17:18 30 Jun 21
Frank Jenkins
Frank Jenkins
00:33 29 Jun 21
Very good service
Allen LaBerge
Allen LaBerge
18:42 26 Jun 21
The A&E team preformed excellent work. They were very professional and took care of all the details including removal of our old equipment and clean up. Our house is more comfortable than ever and the system is quiet. Highly recommended 5/5 stars.
sue peak
sue peak
18:19 24 Jun 21
John Mabrey
John Mabrey
17:06 22 Jun 21
One of the best major purchases of my 82 year old life. Very professional, from the initial contact with Karin, to the completed installation by Ron and David. They delivered everything they promised, on time, and seemed obsessed with my complete satisfaction. I couldn't ask for anything more.
Coral Zimmerman
Coral Zimmerman
16:08 15 Jun 21
Very professional. Willing to work with timelines. Knowledgeable service technician. Answered questions. Prompt and courteous.
Dr. X
Dr. X
18:23 14 Jun 21
Great guys! Did an unusual job in my place quickly and with great precision. Highly recommend.:)
Colleen Carroll
Colleen Carroll
20:19 08 Jun 21
John was very communicative and I feel gave me a very honest diagnosis.
Don Haagen
Don Haagen
23:36 02 Jun 21
Amy Bazley
Amy Bazley
16:48 26 May 21
I cannot recommend A&E enough! They installed a new heating system in our home addition, and helped us switch the rest of our house from old baseboard heating to new mini-splits. John was one of the most helpful professionals I have ever worked with- he explained everything in detail and spent lots of time on the phone and in person answering our questions and making sure everything was perfect. The technicians- Tyler and crew- were incredibly considerate, courteous and professional. Having them working in our home was an easy, pleasant, frustration-free experience, unlike various other service companies we have worked with in the past. Thank you, A&E!
Richard Kay
Richard Kay
22:22 18 May 21
Halla G
Halla G
19:41 18 May 21
Price quoted was thousands of dollars higher than the 4 other bids received.
Chris Musgrave
Chris Musgrave
21:43 12 May 21
Service tech was cordial and knowledgeable. I do have to call BS on the $12 environmental fee. I have been in business a VERY long time and can clearly see a revenue stream attachment to billing. While some jobs may and do in fact require special handlings me sometimes disposal of parts charging EVERY single customer the fee weather the particular job has parts or not is a revenue stream pure and simple. While It’s not A&E’s fault by any means that my system has ceased functioning and it’s not the amount ($12) for me it’s the principle and even more so in these times. At an average of $90 an hour or more for a tech and an almost $180 minimum charge to look / diagnose tacking on the extra lil bit is just a grab and would be considered a revenue stream of its own. Nor was this charge discussed when I was given the initial diagnostic cost by the dispatcher which was clear. I’ve read the reviews where this charge was attempted to be justified and I would say save the explanation as I am not that new. Again it’s a principal matter more than the amount.Again regardless of the response like most “surcharges” it’s a revenue stream. Define it as you wish but to me it was an undisclosed surcharge that I am sure adds up and is viewed as a revenue stream regardless how you like to present it.In short it means you’re charging everyone to offset other jobs that require handling of said materials. Why should I contribute to those other jobs? See that’s the part that makes it a bs revenue stream. All that was used in my case was a meter and a philips screw driver. NOTHING ELSE. You say it’s an average to offset your expenses. Why not make the charge a line item for the actual cost that a job requires rather than charging everyone to help pay these fees for other clients ? Why because like most “surcharges” it’s a revenue stream and it isn’t disclosed until the bill is presented.
Duncan Idaho
Duncan Idaho
04:26 12 May 21
Linda Pyles
Linda Pyles
20:19 10 May 21
Courteous, efficient, and helpful sums up my experience with technicians
Cheri Viltz
Cheri Viltz
19:07 30 Apr 21
Andrew was very informative and personable. He seems to know his stuff well. He gave me a high level of trust in A & E!
Jacob Kindrick
Jacob Kindrick
00:39 27 Apr 21
Bonnie Norman
Bonnie Norman
19:49 19 Apr 21
Andrew quickly identified the issue with my HVAC system & 1 minute later it was working.My repair window was 12-2, he was here at 12 (with advance notice). Much appreciated!
Randy Yoshimura
Randy Yoshimura
21:33 08 Apr 21
Fred Strube
Fred Strube
20:08 08 Apr 21
Prompt, cheerful and efficient. 🙂
Kyle Mitten
Kyle Mitten
23:11 23 Mar 21
Tim Lee
Tim Lee
23:31 10 Mar 21
Very good service, technicians know the machines, very congenial, wear protective covering on their shoes. Explain what they are going very well on layman terms. I am extremely happy with A&E And their service people. John is an excellent representative for the company
David Kelly
David Kelly
06:21 05 Mar 21
Christine Hopkins
Christine Hopkins
04:03 02 Mar 21
John Goncalves
John Goncalves
22:55 01 Mar 21
Rick & Cindy Wolf
Rick & Cindy Wolf
21:35 22 Feb 21
Andrew Rowe
Andrew Rowe
22:25 19 Feb 21
This was my first experience with A & E, and it was very positive. Their team in knowledgeable, took over the maintenance of our system and made some modifications to improve performance. I'm happy to recommend them.
Gordon/Sharon Cook
Gordon/Sharon Cook
17:34 17 Feb 21
Our thermostat didn't need repair but needed to be joined to our new modem/router.
Lynn Hoylman
Lynn Hoylman
20:53 02 Feb 21
Adrian Fox
Adrian Fox
23:28 29 Jan 21
Service technician, John was very helpful and friendly.
Douglas Barnard
Douglas Barnard
23:22 26 Jan 21
Very professional and explained all the options with regards to the heating system and suggested the option and why, I was very impressed with John
Mary Ybarra
Mary Ybarra
21:21 22 Jan 21
David Larkman
David Larkman
22:25 21 Jan 21
Jenifer Wiley
Jenifer Wiley
23:17 19 Jan 21
Jonathan Blum
Jonathan Blum
00:00 16 Jan 21
Their service was prompt. They showed up when they said they would. That’s about where the positive ends. They charge a $110 diagnosis fee that covers none of the repair even if it’s simple. None of the diagnosis applies toward any repair or labor.When the same issue came up again two weeks later, they returned and charged another diagnosis fee ($110) and replaced a part that should have been replaced the first time. The installation was less than 20 minutes and was billed out for $316 for installing a $25 pressure switch. I called the company inquiring about this extortionate rate on such a small repair and they stood by their work and billing. Would not recommend.
Basik HR
Basik HR
17:40 13 Jan 21
Jana Arthur
Jana Arthur
00:38 13 Jan 21
A & E did an awesome job from the beginning to the end of the project of putting in a furnace and a heat pump. Everyone was extremely professional, highly responsive to my needs, and very hard working. I highly recommend this company.
Bob Reed
Bob Reed
20:02 11 Jan 21
Andrew provided excellent service on our ducted system, and service and diagnosis of a faulty fan assembly on the ductless unit.We will definitely be requesting Andrew next time! Thank you!
Dillion Beierle-Brown
Dillion Beierle-Brown
22:06 08 Jan 21
Alina Wilson
Alina Wilson
19:58 04 Jan 21
Isabel Lopez
Isabel Lopez
18:55 31 Dec 20
John Pike from A&E technician was very professional and efficient. He was able to diagnose the problem, give a quote, and fix our furnace quickly. He also wore a mask to keep everyone safe, very nice.
Chanda Goodrich
Chanda Goodrich
18:51 31 Dec 20
Steve Pellegrini
Steve Pellegrini
19:20 23 Dec 20
Marty Rummel
Marty Rummel
18:54 23 Dec 20
Randy Cole
Randy Cole
19:38 18 Dec 20
Temperature is improving
Mark Naulty
Mark Naulty
05:38 17 Dec 20
Don Johnson
Don Johnson
03:51 16 Dec 20
Charles Gayraud
Charles Gayraud
21:56 15 Dec 20
Trevor Fields
Trevor Fields
23:41 07 Dec 20
Kolten Kock
Kolten Kock
00:13 04 Dec 20
Temperance Rain
Temperance Rain
16:55 03 Dec 20
Paul Thompson
Paul Thompson
20:35 24 Nov 20
Rhonda Hicks
Rhonda Hicks
18:18 24 Nov 20
Charlene Fort
Charlene Fort
16:50 24 Nov 20
A&E were the most courteous men to work with. The area where they had to put in a unit was in a very busy ( meaning crowded) working glass studio. They were able to safely maneuver around all the stuff and successfully install the mini split
Steve Rue
Steve Rue
00:52 24 Nov 20
Everything was really good except I just felt that almost $200 for a job that took about 45 minutes to do seemed a bit expensive. Just my opinion, however, I would use and recommend A&E again. Otherwise, it would’ve been five stars.
Jade Erickson
Jade Erickson
09:01 21 Nov 20
Andrew came out to inspect the heating pump since it hasn't been checked in a while. He was extremely helpful when explaining what I needed and was fully knowledgeable to answer any questions that I had regarding Heating and AC. I also love the text message intergration. I recieved a text as a reminder of the date and time of appointment, when andrew was on his way, and his information with a picture so you know who's coming. Also, when I called in, I think her name was Emily, she was so sweet and we had a good laugh. However for future customers, be sure to note that it might be a little expensive, but definitely worth it. As a customer, you have a choice if you want the technician to fix the issues, so you're never going to spend money on something you don't want. Overall, I was quite impressed with A&E heating and air.
bob rogers
bob rogers
00:47 21 Nov 20
Mary Childs
Mary Childs
00:21 05 Nov 20
Steve Priddy
Steve Priddy
17:13 03 Nov 20
Michael Pattock
Michael Pattock
00:29 30 Oct 20
Susan Orzeck
Susan Orzeck
03:32 29 Oct 20
Michael Cucylowsky
Michael Cucylowsky
02:14 27 Oct 20
Polite, courteous, on time, explained things to my wife so she understood the service. We signed up for the semi annual maintenance program.
James Mery
James Mery
20:11 26 Oct 20
Excellent, courteous service.
Vicki Nunenkamp
Vicki Nunenkamp
20:37 22 Oct 20
I have worked with A&E Heating for multiple years now and find them incredibly reliable, professional, knowledgeable and thorough. Working with their technician John is always comforting and reassuring. I will always call A&E Hesting to take care of and maintain my air conditioning and heating systems. They are the Best!
Erica Roulier
Erica Roulier
16:51 21 Oct 20
Very nice to work with, great communication and polite and helpful technician
BH90210 BH
BH90210 BH
22:57 19 Oct 20
Mike Garrett
Mike Garrett
20:26 08 Oct 20
On year one of ductless mini split install, and just had annual cleaning. Happy so far. Would recommend.
robert goiney
robert goiney
03:08 03 Oct 20
Shannon Perry
Shannon Perry
01:04 02 Oct 20
This was my first time with the company. I’ve signed up for a maintenance plan.
Dan Messenger
Dan Messenger
16:01 30 Sep 20
Great communication, very professional, and they were on time but were very expensive. Full disclosure I did install the unit that they repaired myself and I didn’t but it from them. Willing to pay extra for good service though.
Stephanie Henderson
Stephanie Henderson
17:38 24 Sep 20
Ron and Steve did an Amazing job. Professional, Polite, came in completed the job. Karen the consultant also did an Awesome job. Worked well with me, responded quickly and took care of business. A truly appreciative experience all around.
Scott Gordon
Scott Gordon
04:14 24 Sep 20
Cathy Chaffin REALTOR
Cathy Chaffin REALTOR
22:50 31 Aug 20
Kristy Draper
Kristy Draper
18:35 25 Aug 20
Janet
Janet
00:57 25 Aug 20
Holly Tencer
Holly Tencer
18:42 24 Aug 20
Clear and knowledgeableTechnician gave a clear estimate and recommendation.
Donna Maddy
Donna Maddy
17:35 24 Aug 20
A&E have been brilliantly outstanding in all my dealings with them! They have provided professional, respectful, timely service from installation to maintenance. Their bid for original equipment and installation beat out 3 other local competitors. Top of the line TRANE HVAC system for the best price! Highly recommended!
Casey Gatz
Casey Gatz
18:02 14 Aug 20
We had John stop out to come check a potential back draft issue on our furnace. He arrived on time, was very professional, and helped us solve our problem. Will definitely use them again!
Dakota Miller
Dakota Miller
02:09 11 Aug 20

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Call us at 541-387-3311!


A&E Heating and Air proudly provides HVAC service to the Hood River, Oregon, and The Dalles, Washington, area communities. Visit our service area page for more coverage details, call us at 541-387-3311, or request service online today.