Customer Testimonials
Ductless Mini-Split Repair in Hood River, OR 97031
“He was early – a rarity – very professional but also very polite and focused on the issue.”
– Zip K.
Ductless Mini-Split Maintenance in White Salmon, OR 98672
“Dan was very professional and informative.”
– Karen L.
Air Conditioner Maintenance in Mosier, OR 97040
“Appreciate Andrew. Very customer focused and great to work with. Love having the same technician service our furnace and air conditioner. Your business does A+ job. Thank You”
– Judy Y.
Plumbing Repair in Appleton, OR 98602
“Randy M. did a fantastic repair. He was very prompt, professional, fast & polite. Great service!!!”
– Paula B.
Heat Pump Installation in Hood River, OR 97031
“Very pleased with the service from A&E on the installation of our heat pump. From Karin’s quick response time, and all around knowledge, to Tyler and Ron doing an excellent job on the install, and taking the time to explain the process and how the thermostat works, was really appreciated.”
– Amber S.
Bi-Annual Service Maintenance in Hood River, OR 97031
“Dan was my tech today. Great guy. Full of knowledge and experience! We’ve had great service from A&E!! Highly recommend them. Thank you and thank you Dan!!!”
– Roger B.
Heat Pump Installation in Parkdale, OR 97041
“The experience was exceptional from start to finish. Ron and Tyler were professional, friendly and efficient. Ron explained everything he was doing as he went along. We are very pleased with the equipment, the sales process and the installation. Thank you.”
– Donald B.
Heat Pump Maintenance in Wishram, OR 98673
“Friendly and did an excellent job. Very informative as far as letting you know what was being done and why. Went above and beyond what was expected!!!”
– Dennis H.
Plumbing Repair in The Dalles, OR 97058
“Great communication with the office staff as well as Randy the technician. Very fast and efficient. Thank you.”
– Larry R.
Ductless Mini-Split Maintenance in Stevenson, OR 98648
“Dan is professional & knowledgable. He provided excellent service and gave us helpful information to maintain our Mini-Split. We also got the ionizer. We put one in our home recently and love it. Well worth it. Virtually dust free now. And it kills viral cooties in the air. Get one! You won’t regret it.”
– Melissa K.
Hood River
Donald Reed II
21:56 23 Sep 22
Stephanie Zandoli
23:07 22 Sep 22
Gilbert Rodriguez
01:34 22 Sep 22
Matt as always was informative and a wealth of experience.
Anita Slate
18:39 21 Sep 22
This company is the best! Everyone is friendly and professional and very helpful! They communicate very well!! Jamie and Matt are the best!!!
Robert Evatt
12:23 18 Sep 22
Matt , has serviced our unit for several years and he is very professional, courteous and efficient.
Brooke Landon
20:45 17 Sep 22
Matt the service guy was great. He was very friendly, not condescending, and really knew what he was doing.
Don Neary
23:33 16 Sep 22
Alex performed a complete check of my heating system and cleaned vital parts. He was very informatiative and answered all my questions in an understandable way. When through, he checked that all components were up and running normally.
Pamela Stone Chambers
17:53 16 Sep 22
Always providing excellent service, Andrew arrives on time and takes care of all maintenance & repairs with ease and professionalism. Thank you!
Ann Stern
17:55 13 Sep 22
Dan Glavin is skillful, competent, and professional. Thanks Dan!
Jim Klink
23:26 08 Sep 22
Fast and friendly. Just not happy at all with the flat rate quote for labor of $1350 to replace a leaky coil that was under warranty. Parker was very professional during this service call.
Debbie Taylor
22:42 07 Sep 22
I had A&E Plumbing come out to do a general maintenance. They did not catch that there was a temperature differential that would have spoke of an issue. By the time I realized there had been a misunderstanding, I had suffered almost of month with the AC not working correctly. I vented my frustration with the receptionist who hung up and was scolded by the office manager. I was able to find another company to come out and found the furnace full of ice and a compressor that was clogged with fines from installation 3.5 years ago. Bad experience all around for me.
Bonny Krueger
14:06 02 Sep 22
Efficient and personable guy!
Ree Ella von Borstel
22:15 30 Aug 22
Very helpful and respectful
clint fries
00:51 25 Aug 22
Barrie & team worked very diligently to provide and excellent A/C installation. Highly recommend.
Bev Koenemann
23:54 23 Aug 22
koichi kurisu
21:21 17 Aug 22
great service: friendly people, knowledgeable, scheduled quickly, arrived on time, professional, good billing and communications backend. what more could you ask for? highly recommended.
Jim Lindsay
20:05 16 Aug 22
We’ve been pleased with service from A&E over the years. This year Dan Glavin did a great job repairing our AC system as well as furnace maintenance/cleaning and recommending in inline particle ionizer to clear fine particles. Based on this experience we signed up for annual service plan.
Allen Russell
23:22 15 Aug 22
Ruth Martinez
16:03 15 Aug 22
The mystery of the dryer sheets funny but true. Very professional and helpful will definitely have them service our ac/unit again.
Claude McKenzie
01:50 09 Aug 22
I was very happy with their service. I have a business in a rural area and have had difficulty getting service here. I truly appreciate their availability and professionalism. It gives me peace of mind knowing they are in the area. Thank you.
Jack M.
21:49 05 Aug 22
Dan’s awesome!Very professional company.
Rob Elam
16:36 01 Aug 22
Dan did a great job with urgent service during heat wave.
Teresa Dechand
04:29 27 Jul 22
A/C went out. Dan tested the system. Found the issue, ordered the parts. He repaired promptly once part arrived. My home feels wonderful.
Rex Johnston
19:28 21 Jul 22
Came when they said they would, friendly, competent, professional service and gave good advice.
Larry Gohl
14:32 21 Jul 22
Dan swapped out a working thermostat with very few options for one with pre programmable features.
Zip Krummel
15:26 19 Jul 22
Dan was both professional and personable. I felt like I was in "good hands" and he was focused on the job but wasn't hesitant to explain what was going on. I greatly appreciated his attitude.
The HomePort
19:18 18 Jul 22
Andrew is professional and courteous. A&E is among the highest priced competitors in the Columbia Gorge, and their management isn't always responsive to customer input, but their staff continue to be the reason we come back.
Justin Fernandes
19:58 13 Jul 22
good job
Mountainjim43 Clark
19:46 11 Jul 22
Andrew came out and inspected our heat pump and furnace and determined repairing them would be more costly in the long run than replacing both. We had expected that scenario. By the way Andrew was at the front end of an 8 - 10 window, very punctual. We now are awaiting an estimator to tell us what we need and quote costs. I am impressed so far.
jerrod donnell
19:37 08 Jul 22
Great communication and very informative technicians
Karen Brown
04:24 02 Jul 22
Andrew was on time and very polite, professional and informative answering all my questions about maintenance. He replaced the condensation pump and cleaned all the areas unreachable by me. I am now signed up for a maintenance plan and will have a yearly deep cleaning done by these professionals! Thank you A & E for your services!
Hillary Friedman
21:24 23 Jun 22
Brandon Adams
02:56 16 Jun 22
Dan was great at explaining how everything operated and what he was looking at and why. Very prompt and friendly service. I will definitely use A&E again.
Laura Mann
21:14 12 Jun 22
Greg Johnson
19:44 12 Jun 22
Steven Pfeiffer
23:51 10 Jun 22
I bought a home a few years ago, and it turns out the evaporator coils were leaking. I had it checked out by A&E, and they refilled the system with refrigerant and advised me that the system will fail eventually. They were right.For the last month I have gotten several quotes for a whole system replacement. Incredibly, A&E had the best price, financing options, brands, a 10-year parts / 5-year labor warranty, and zero red flags during the price quote process, making my choice really easy. I finally had the full system installed today, and my house is colder and quieter than ever. The installation process was entirely painless, and the installers did a fantastic job from what I can tell. My only gripe was that the air handler makes an annoying noise while it sucks in air through the gaps around the plumbing. The noise likely wouldn't bother most folks. This was easily fixed by filling the gaps with some duct putty I happened to have on hand, though.Despite this whole process being really expensive, it was made as painless as possible by the folks at A&E. If I had to do it all over again, I'd do everything exactly the same.
Colby Caine
22:54 10 Jun 22
Vern Mohlis
03:19 03 Jun 22
Pat & Dan
01:13 03 Jun 22
Oh my, what a good company. We needed a repair to our kitchen water lines. (Yes, non professional was involved prior to Randy!) and called A&E Plumbing at about 9am ish in the morning on Tuesday. Left a message and Emily called us back in about 10-15 minutes. She was so very nice and totally understood our problem. She said they were booked until Thursday at 12. OH my...we grabbed the appointment for Thursday and calmed down a bit. Then she she said she could put us on a waitlist and if someone cancelled she would send someone to fix the plumbing. About and hour or so later she called and asked if we wanted Randy to come fix the problem. YES! Texted us that Randy would be at our house between 12 and 2. Yipee Skippee!! Randy arrived right on time and started to assess the issue. He was very professional and explained what needed to be done in language that I could understand. He gave me a quote and proceeded to fix it. Didn't take very long and I had water and was really happy. He did gently tell me that future "fixes" should be done by a professional. I felt so well taken care of. I will always call A & E before anyone else. Thank you so much Emily and Randy!!!!!
Amber Swan
00:03 03 Jun 22
Very pleased with the service from A&E on the installation of our heat pump. From Karin’s quick response time, and all around knowledge, to Tyler and Ron doing an excellent job on the install, and taking the time to explain the process and how the thermostat works, was really appreciated.
Chris Gray
22:23 02 Jun 22
Larry Loop
22:33 27 May 22
We would Recommend Randy and A&E plumbing services to anyone who needed a good quality professional, responsive service. Randy was professional and he is doing well the problem is we have.
Don Johnson
19:55 27 May 22
Eric Bosler
15:17 16 Apr 22
Replaced defective control board. Installed Air Scrubber. Dan was quick and neat. Good job.
Tyler L.
22:54 14 Apr 22
Taylor Carr
02:38 13 Apr 22
I highly recommend A&E! I'm sure we'll have additional HVAC and plumbing needs in our future and now we know who to reach out to. Randy absolutely took care of all our needs and more. He was attentive to what we were looking to accomplish with our plumbing requests and fully surpassed all my expectations. A huge thank you for taking care of everything we requested. Randy is a true professional and I will refer all my local friends and family your way.
Arlene Ketchum
22:26 07 Apr 22
William Grater
17:01 04 Apr 22
Andrew was very helpful, informative and sent me useful information to my email. He was extremely professional and courteous. An all around 5 star experience.
Gordon/Sharon Cook
04:54 01 Apr 22
John did an excellent job getting our smart thermostat rejoined to our new modem/router. He checked our furnace and our old heat pump and made some suggestions about what might be needed for the future. He was very professional, easy to talk to and understand and knew what he was doing. We're very pleased with the service he provided.Above is a previous review. Today John came and checked everything out and all was good. He was friendly, efficient and gave good feedback.
Alice Kimball
22:52 28 Mar 22
Jenna Edginton
16:23 28 Mar 22
I could not be more happy with A&E!!! I used A&E as a second opinion on a newish HVAC unit that wasn't working. The first company said it was the refrigerant lines and would cost $2k plus to even diagnose and maybe not fix - then quoted me $16k for a new unit. A&E said it was a faulty thermostat, replaced it and the unit works just fine after 2 years. They will have my business for the rest of my life.
wes withrow
23:40 25 Mar 22
Dan is very knowledgeable and efficient. It is always difficult to hear that you could possibly have a large bill coming your way; Dan took the time to look up warranty information and gave me all the options. I highly recommend A&E especially with Dan as the technician.
Herve Leclerc
02:08 24 Mar 22
Gary Young
20:51 21 Mar 22
Friendly, knowledgeable and competent plus local!
Rob E. Sachs
22:31 16 Mar 22
Jonathan Fost
19:30 15 Mar 22
The service was timely, cost effective and professional. Andrew was great. Thank you!
Francisco Ojeda
20:41 10 Mar 22
Terry Bailey
19:28 10 Mar 22
info sheppard
23:40 08 Mar 22
Great Service
Emily Singletary
17:27 07 Mar 22
Called back quickly to set up appointment, professional, fair pricing. Randy was great, he explained the problem we were having with our bathtub, looked into a water pressure issue we didn’t originally call about, and even found a way to save us a little on the invoice. Thanks!
Steve Alford
22:16 03 Mar 22
Prompt and friendly service
Dewames Family
21:50 03 Mar 22
Dan assessed my HVAC system which is not currently not working as well as I'd like. He was thorough, explained all options, and answered all questions. He was very pleasant and I would request him in the future for any HVAC work I have.
Terry Moore
19:17 03 Mar 22
Andrew was on time, knowledgeable, and pleasant. Diagnosed the problem (failed compressor) and immediately ordered the part.
Maria Digrande
03:14 02 Mar 22
Jill Hebert
16:51 26 Feb 22
This company is upmost professional! And they use texting as part of their communication!!!!Absolutely no problems, I can’t say enough and would highly recommend them, it was worth the wait!!!!
Marva Sadler
19:31 24 Feb 22
Dan showed up at the appointed time, was pleasant, professional, informative, thorough, helpful, and cleaned up after the service. He helped me understand issues about the need for upcoming maintenance and set me up on a service plan.
Penelope Schott
02:56 17 Feb 22
John thoroughly inspected my mini-splits that were giving me trouble and discovered that the filters needed cleaning. I learned a lot!
Louis Svoboda
21:37 16 Feb 22
zmail
22:26 15 Feb 22
Worked with John Savage to repair our furnace. John was great and was able to keep our furnace running for a week while the motor came in. John explains things so I can mostly understand and has a great professional demeanor. Total Pro!!!
Seth von Borstel
18:43 15 Feb 22
Karen C
18:17 11 Feb 22
Carrie Thomas
17:47 11 Feb 22
Mark Bell
21:41 09 Feb 22
Myra DePalma
22:45 08 Feb 22
Good place to have your AC fixed. They have courteous and qualified employees
Nyah Kiley
19:52 04 Feb 22
Friendly Fast and Affordable
Chester Cable
17:03 01 Feb 22
Ed Medina
16:57 01 Feb 22
Excellent service. Cruz and Rene did an amazing job of cleaning our air ducts and made our clothes dryer vent more efficient. We have been customers of A&E for over 10 years. Thank you to the entire team.
El Cid
17:44 28 Jan 22
Dan was our technician and was on time, i explained everything clearly and did a fantastic job. I highly recommend him and A & E for any problems you have with your HVAC system!!!
Lloyd Fink
01:25 21 Jan 22
Melissa Saenz
00:01 21 Jan 22
JaniceD
00:03 15 Jan 22
Always happy with A&E's service. Both scheduling and technicians are very helpful and seem knowledgeable. This was a routine service, but Andrew took care in checking everything well.
Carolyn Hopkins
19:19 03 Jan 22
Gas heat went out, phone guy said they would be here Monday - we waited all weekend without heat in single digit temps. Now I get a text (not a call) saying they don't do gas stoves. Left us in a very awful situation. Now we have to get on a wait list elsewhere and hope our pipes don't freeze.
Brenda Garcia
19:22 30 Dec 21
John was very knowledgeable and explained what he was doing and why. He was fast, courteous and efficient. Saved us on one of the coldest days of the year. Thank you!
David Alejandro Coral Madrid
14:08 30 Dec 21
erik hauge
01:08 24 Dec 21
Lana Kent
00:33 24 Dec 21
Mike Perry
22:14 22 Dec 21
Excellent service
Barbara Mills
00:20 22 Dec 21
Rob Barrick
05:44 21 Dec 21
William Kitto
23:12 20 Dec 21
The technician showed up right on time (in spite of snowy conditions). He was very professional, completed his work promptly and gave us some excellent recommendations. We look forward to using A&E in the future.
Alexis Burling
18:50 17 Dec 21
Excellent service, exactly on time (even a little early!), efficient and incredibly thorough. No complaints whatsoever. Gave us tips for what we'd want to look out for in the future. John was also lovely to work with, explained everything in an easy-to-understand manner, and was just nice to chat with. Great stories! Thanks John!
tanya levshina
03:04 17 Dec 21
Kelly McCune
00:27 14 Dec 21
John Mabrey
21:31 13 Dec 21
This was a follow-up call for the new installation last June. They called me, the service was free and John was exactly on time. How great are these guys? I could not ask for anything better and John was great.
Susan Dowe
17:34 11 Dec 21
Mike Mahaffa
19:04 06 Dec 21
Excellent professional experience with this firm and employees, best in class products Highly recommend
JoEllen Osterlind
22:54 01 Dec 21
Excellent service from Andrew.
Lisa Greenleaf
23:28 24 Nov 21
The service was outstanding from the initial phone call to request service to the repair done by Andrew our technician. I highly recommend this business!
Oralia Jimenez
21:43 24 Nov 21
John Vogel
03:12 21 Nov 21
Andrew was on time per appointment. He started trouble tracing and found the problem very quickly. He corrected the issue and the heat started working. This saved me about $3000 to replace a piece of equipment if he had not found the problem.
Allen Llanos
04:19 20 Nov 21
Cruz and Rene came out Thursday and cleaned and sealed my duct . They did a excellent job and were very professional and friendly. They were quick to answer my questions. They even left me 2 space heaters so I wouldn't be without heat over night when they took my old unit out.Next morning Tyler and Johnny came out and installed the new Trane unit and explained in detail how to operate. Again professional and friendly. The icing on the cake was that Karin following up with phone call after. What a great team and would highly recommend to everyone for hvac needs.
Larry Douglass
16:51 17 Nov 21
Being on time and early, I hate waiting, is why I rely on A&E
Mike Mayfield
23:30 16 Nov 21
My technician was Andrew Swettenam. Andy's been to my home in the past and I have found him to be helpful and attentive. I appreciate his expertise. I would use A&E again.
Gary Englund
18:48 16 Nov 21
michael hamilton
00:00 16 Nov 21
Cruz the tech was extremely thorough in his work but also explained what he was going to do before starting. Also left us with good tips for keeping the system clean.Top tier service!
Jeff Kopecky
02:17 12 Nov 21
Quick and professional.
Kathy Kahler
01:24 06 Nov 21
Kilpatrick John
15:54 25 Oct 21
Grant Mercer
00:51 24 Oct 21
Thank you Jake, Skyler and the A&E Team. You did a phenomenal install in my home. You were not only quick to help me get heat, but Jake and Skyler worked great as a team and were also very respectful, had great attitudes and did an amazing install. Thank you again! I couldn’t be more grateful!
Dannielle Yates
20:09 22 Oct 21
Hosaka Holdings
14:27 16 Oct 21
Very professional, timely service from an intelligent, courteous employee. Thanks for the great service!
Thad Iremonger
21:58 15 Oct 21
Richard Voll
20:33 13 Oct 21
The repairman is a really gentleman. Appreciate the info that he shared and trust what he says. Thanks for sending him.
Jody Beaman
15:01 13 Oct 21
peyton storli
02:46 10 Oct 21
oliver smith
15:29 08 Oct 21
An excellent experience. Andrew seemed very knowledgeable and pleasant to work with.Harry Smith
John E. Smith
21:22 07 Oct 21
Carol Edwards
20:14 04 Oct 21
Ralph Wimmer
14:09 29 Sep 21
We were impressed with Andrews professionalism Knowledge and expertise in finding our problems and correcting them. Thanks. Ralph
Greg Holtman
14:03 21 Sep 21
Tony Morin
01:10 15 Sep 21
Frank Toda
20:36 14 Sep 21
They service what they sell. Today I had maintenance done on my “AirScrubber” filtration system. With the pandemic, it’s peace of mind to know the air we are breathing is clean. We love our air scrubbers … no fiddling around … they just work. During the recent “smoke storm” we didn’t smell any of it. But it reminded us of the system we installed in 2020. A & E made it simple. Both Emily and John Savage made us feel special. In short order … we were well taken care of with amazing service before self service.
Pat Byrne
22:40 01 Sep 21
John’s always very friendly and shows me what he is doing.
Chris McCullick
19:10 30 Aug 21
Service technician was great, but the markup on their parts and coolant is astronomical. Would recommend this company if you are in a bind, have lots of money to spend, and can't find help elsewhere.
Ray Thomas
16:16 27 Aug 21
Truddy Smith
19:23 26 Aug 21
Sumati S.
16:41 17 Aug 21
Airport Manager
15:14 13 Aug 21
Fantastic service!! Prompt on arrival and very knowledgeable and expeditious in the repair!! I am very pleased, Thank you so much for the service.
Michael Williams
01:06 12 Aug 21
PEr1ckson
22:07 09 Aug 21
I think I understand the flat rate scheme, however it has been said the rate is based on averages from across the country..My service call was an hour long from the time he arrived until he left..283.00.. so I would think your flat rate should be based regionally vs. nationally.Other than that the unit was put back in service and I look forward to many years of trouble free use
Kim Barnes
17:43 06 Aug 21
Andrew Worley
15:28 29 Jul 21
The team at A&E Heating and Air has been a life saver! They're always helpful, punctual, on time, professional and courteous! They are always pleasant to interact with and know their stuff, so you can be sure the job will get done right the first time. They'll continue to be my preferred HVAC vendor for the foreseeable future. Thanks guys!
Linda Pyles
15:00 24 Jul 21
Chris Golz
19:07 22 Jul 21
John from A&E came out quickly when everyone else in town was too busy to return my calls. The diagnostic was less than other repair shops I contacted.
Rikke Lauridsen Mery
18:23 16 Jul 21
A&E replaced our entire system, and we are happy with the product, and with the service we received. Andrew maintenance and repair, Karin estimator, John and Tyler installation techs, were all great. Courteous, timely, clear communicators, adaptive, professionals all.
John Rust
18:53 15 Jul 21
John was excellent!!
Tres Activities
18:41 14 Jul 21
Mr. Savage was very professional and performed the requested diagnostics quickly.
Joe Carroll
20:44 13 Jul 21
Quick and easy service. Mr Savage was very good at his job.
Kenneth Wahlstrom
22:14 12 Jul 21
Stu Watson
19:10 09 Jul 21
Top to bottom, quality experience. Phone scheduler was courteous, detailed in explaining charges. John arrived on time, very thorough, explained what he was seeing as he walked through system check. No hard up-sell, just clarity about tenuous situation with an aging system. Follow-up to arrange visit and system upgrade estimate by Karen equally courteous. A pleasure doing business with these folks.
Michael Mehaffy
18:17 02 Jul 21
barry hollamon
04:06 02 Jul 21
At first, Karen came out to assess the situation and we got formalities out of the way. Very professional . She sent the electricians a day earlier as planned, that was a nice surprise! They came and did a very good job. Daryl and I believe the other guy was Zach? They worked hard getting it all ready for next guys coming. Today 7-1-21 two men came from A&E they were on time and very respectful of our home. Steve and David were there names. They work all day long. Very clean ,very respectful. We are so happy to have young men come in and know exactly how to get the Job done. Thank You for all your hard work and professionalism. So nice to have a Great Company in our town. Thank You to who helped us get the best heating and air conditioning. We will definitely spread the word to our friends and coworkers and let them know that it was a very pleasant day!Wayne RanstromJoni HollamonBarry Hollamon
Stephanie Irving
16:21 30 Jun 21
A&E was professional and prompt. They figured out the problem and fixed it during the middle of the heat wave when I'm sure they had their hands full. Thank you so much A&E!
Nancy Rasmussen
02:30 29 Jun 21
Judee Flint
23:30 25 Jun 21
Andrew was great. His visit was diagnostic to see if my heat pump was repairable. He arrived when he was supposed to, and introduced himself politely. He was thorough in checking system both outdoors and indoors. He was thorough in giving me the "bad news," and explained my options to me. To this point, all my contacts with A & E have been very professional.
sue peak
00:44 25 Jun 21
charles carlson
23:52 23 Jun 21
Rob McCready
23:02 23 Jun 21
This is the third project A&E has done for me. Every single one was impeccable! Well done!
Patricia Pauly
20:56 22 Jun 21
Great company. Came quickly when my air conditioner went out during a very hot streak, diagnosed and fixed the unit quickly. Wonderful people to work with - highly recommend A&E!
James M
21:44 21 Jun 21
This was super efficient. Just the way thing should work. Thanks
The Dalles
Gloria hayes
13:15 22 Sep 22
The repair when it came to my house was very kind and very importantly very helpful I'm calling them again
Anita Slate
16:56 21 Sep 22
mike hickey
16:03 21 Sep 22
Matt the repair guy is awesome but their office/shop support seems to be slipping (sent wrong part).Hopefully just a rare misstep for a good business we have used for years.
steve berrett
22:22 20 Sep 22
Lisa Thomas
22:09 16 Sep 22
The technician Parker was very personable and explained everything that I asked about. He is definitely an asset to your company!
GJ Riese
19:48 16 Sep 22
Dan did a good job explaining what the situation is. Very pleased with the service.
Dan Thomas
15:49 15 Sep 22
Helen Halbrook
14:44 14 Sep 22
I was elated that my air conditioner was able to be repaired. I know my future will include a new furnace and air conditioner but it is good for now. Thank you! N
Matt Wing
17:32 13 Sep 22
Shelley Webb
20:48 12 Sep 22
Laurie Smith
08:07 10 Sep 22
Everyone I had contact with was very professional, helpful and courteous. They arrived when they said they would be here, explained exactly what they’d be doing, and worked efficiently to be done on time. I can’t recommend them more highly.
Ben Hausmann
20:21 08 Sep 22
Joshua Sharp
23:05 06 Sep 22
Super helpful. Another firm created a problem keeping A&E from doing the work they came to do; so they waived the fee for coming out, told me exactly what needed done, and just invited me to reschedule. Excellent. Definitely recommended.
Roseann Libonati
22:22 31 Aug 22
Everyone I dealt with was friendly and professional. The work was done well, and the inspector even commented on the professional job that was done. I would definitely recommend this company to anyone needing installations or maintenance.
Bonny Krueger
19:15 25 Aug 22
Brandi Clark
21:40 24 Aug 22
Adelaida Wallaert
21:20 22 Aug 22
Excellent job, thanks !
Jeff Neiger
23:19 20 Aug 22
Frank Lauran
16:28 20 Aug 22
A very positive experience -on time, informative , in all ways excellent service.
Sarah Miller
04:04 20 Aug 22
Asmah Khalifa
20:42 19 Aug 22
Dennis Vance
15:22 16 Aug 22
Kathy Lovrien
19:01 12 Aug 22
Technician was professional and knowledgeable, took the time to explain his process as he investigated my system's issues. I appreciate sending his picture before he arrived.
Jo Ann Sparks
15:06 12 Aug 22
Kelsey McKee
18:32 25 Jul 22
Jack M.
20:17 22 Jul 22
Jovonne Lentz
17:54 20 Jul 22
Nancy Murphy
23:01 08 Jul 22
He was a little late but we were contacted immediately to let us know estimated time . Very professional. John went over what need to be done and listed prices and other options.
Marsha McGrath
20:42 08 Jul 22
Andrew was very professional and gave us clear explanations about our heat pump
Sandy Dean
20:22 24 Jun 22
Erika Wolfe
22:03 08 Jun 22
Jenie Rampp
15:55 08 Jun 22
Pat Fisher
22:43 26 May 22
Devin Nichol
19:34 24 May 22
Had a great experience getting my HVAC system fixed. My technician Dan was on time and quickly fixed my system.Glad to have a company like this in the gorge!!
Kyli Cantrell
23:25 20 May 22
This was for my grandparents house. They installed a ductless heating and a/c unit and did a wonderful job! We had Cruz and David from their team come out and they did a very nice job and were very respectful and spent plenty of time showing my grandparents how the units operate.
Theresa Liedtke
03:09 12 May 22
Skylar and Johnny installed a new air conditioner and furnace for us....and they did an outstanding job! We were so impressed with their professionalism. They arrived on time, communicated clearly and frequently, and were obviously very knowledgeable about the equipment, its installation and its operation. There were a few minor challenges that had to be addressed and Skylar and Johnny reviewed the options with us and addressed questions until we agreed on solutions. A and E's reputation for reliable service is built on interactions such as these....kudos to A and E for hiring such professional and friendly people to work with their customers. Thank you Skylar and Johnny....we will enjoy our new equipment for years to come!
nicole hoppe
21:10 11 May 22
I rarely give a 5 stars, only when merited. Dan and A&E is the best. Professional, excellent customer service, very helpful in the decision making process of how to solve a legacy system challenge. The key to his success is honesty. Compared to others, this experience was a 15 out of 10. Thank you!!
Emily Perkins
17:39 05 May 22
shawn lammi
18:04 02 May 22
I was notified before they came and who was doing the service. Fast, friendly, and knowledgeable. Thank you.
Debra Sexton
22:02 30 Apr 22
Service call on our old system, we will be replacing furnace and heat pumpwith them
Debbie Mantoan
13:16 28 Apr 22
I contacted A & E to complete wiring of heater for one of our residents who were out of town until Sunday. They came out the next day. Very professional and helped us out tremendously. Thank you, A & E!
Craig McKee
20:03 25 Apr 22
MrDave farnsworth
22:48 21 Apr 22
Medical Office Los Altos
16:51 21 Apr 22
New construction complete HVAC system install. Couldn't have asked for a nicer company to work with-had heat balancing issues with two story house to address. The patience and professionalism of Jake, Jose and Josh working to please us was amazing and appreciated. We Highly recommend this company. Debbie and Carol
Vicki Nunenkamp
21:31 15 Apr 22
I have worked with A&E Heating for multiple years now and find them incredibly reliable, professional, knowledgeable and thorough. Working with their technician Andrew is always comforting and reassuring. I will always call A&E Hesting to take care of and maintain my air conditioning and heating systems. They are the Best!
Joe Breckterfield
18:28 08 Apr 22
Arianna Creigh
16:35 05 Apr 22
On time and very professional. Diagnosed our issue and super happy with Andrew. Thank you so much!
Joel Knutson
19:32 01 Apr 22
Andrew is a solid guy. Knew his stuff. Got the work done. 10/10.
Sam Steider
21:05 28 Mar 22
Completely satisfied well and professionally done
Jack LaFond
13:17 24 Mar 22
Had a plumbing job and needed a chimney liner. Both were completed with excellent results.
Ralph Smith
23:59 22 Mar 22
Mary Zenorini
16:45 16 Mar 22
Patricia Fortier
16:32 16 Mar 22
Bob Williams
22:32 10 Mar 22
Emily was cool--Andy was very professional and confidence inspiringI thought cost was high for time spent
matthew ash
22:55 09 Mar 22
Randy was great! Quick, respectful, professional, & helpful.
Rosie Ojala
20:58 09 Mar 22
We are using A & E Plumbing, Heating, and Air to inspect our HVAC units and replace a couple of them. They have been professional, prompt, and have great communication. Also, they are helping us to save money on this project, which is nice. 10/10 recommend.
Kp Nowak
17:35 09 Mar 22
Daniel Hubbard
19:52 08 Mar 22
Richard Darco
19:32 02 Mar 22
Great service, professional and friendly
Mitch Wolfebluetick
20:23 28 Feb 22
Prompt and easy to work with
Darrell Fowler
00:25 22 Feb 22
We had just bought a new (old) house and after my first shower in our new home we learned we had a water main issue. A & E happened to have a tech nearby when I called and Randy arrived in 30 minutes.After power snaking for probably a good hour, we then ran a camera where we identified a 'grease milkshake.'I was facing likely a $10k+ water main replacement but due to some creativity on Randy's part, some teamwork between the two of us, and keeping a positive attitude, Randy was able to spare my fiance and I a miserable fate.When we ran the camera the 2nd time, the grease was 97-99% gone.I will always call A & E and specifically Randy (when available) for any and all future plumbing issues at my home.
Donette Sexton
21:15 18 Feb 22
Early quick thank you
Alicia Klepfer
23:43 16 Feb 22
Randy was super helpful
Ryan Sharkey
20:13 15 Feb 22
Great people and great service
Tom Willson
18:11 10 Feb 22
Another great service call by A&E! Prompt, courteous and knowledgable.
Tom Johnson
21:25 07 Feb 22
Jennifer Wright
16:55 06 Feb 22
The communication and responsiveness from A&E were excellent, and my technician Dan was prompt and very professional. Not only did he find the problem we were having with a fan, he diagnosed a separate plumbing problem and let me know A&E now does plumbing as well. Thank you!
Lee Campbell
21:15 01 Feb 22
Cecil Bixler
18:07 01 Feb 22
Jacquelyn Wolcott
17:00 27 Jan 22
My gas water heater wasn't working and had a tech come out to take a look. Randy was on-time, professional and curteous. He was able to identify the problem quickly and explained it in a way that made sense.
B A
20:56 20 Jan 22
Addison did a great job answering the phone regarding any questions. She is very polite conscientious and great w follow up..as well as Joan.Rene and Cruz were professional pleasant and thorough in inspecting and cleaning ductwork and cleaning up afterwards
J Short
18:18 20 Jan 22
Was able to get an appointment within a week, and had my mini split working within 2 hours. I would say they are on the spendy side but happy with the repair !
Chris Wood
18:03 19 Jan 22
Elaine Bakke
17:30 17 Jan 22
Excellent service 👏
Dana Elorriaga
00:39 14 Jan 22
Andrew was awesome professional, very knowledgeable, courteous and a hell of a nice guy
Kari Abken
17:16 06 Jan 22
Talked through every step and way he did it the way he was doing it. Very helpful and kind. Thank you guys for coming so quickly to help me. I well recommend your company. Thank you
Barbara Boyd
19:33 05 Jan 22
jan wall
18:16 05 Jan 22
Martin McCauley
21:11 30 Dec 21
John seemed professional and personable… we didn’t get anything done because we are indecisive on what we want done. John was very helpful and knowledgeable with our questions.
Roger Babb
17:14 30 Dec 21
Service tech was professional, prompt, and knowledgeable!! We WILL be repeat customers
David Alejandro Coral Madrid
14:09 30 Dec 21
Janet Hamer
17:19 28 Dec 21
Cleaned the gas thing a ma bob ?? Removed clogged gas thingy and cleaned soot from another thing I can’t remember. Great job A & E Heating and AC. They responded first thing thanks Emily. Great professional job John S. And we enjoyed him personally. We will be cozy warm now and will get the A and E member plan. Thank you and Happy New Year.
John Fulmer
23:16 22 Dec 21
Jeannie Goyne
21:19 22 Dec 21
Laura Vallion
17:00 21 Dec 21
A&E has been providing service for me for years. They are always helpful, honest and knowledgeable. I really appreciate being able to rely on them.
Sean Kruse
16:53 16 Dec 21
Bonnie Carlson
21:07 15 Dec 21
Gene Parker
17:37 15 Dec 21
Melanie Hoctor
23:54 09 Dec 21
Very professional, efficient, and courteous! Highly recommend!
John Temple
18:20 08 Dec 21
Heather Saam
21:20 07 Dec 21
Dick M
23:26 06 Dec 21
Michelle Burbank
19:52 02 Dec 21
John was very professional, on time, and great to work with.
Chris Barbour
20:48 30 Nov 21
Always punctual, friendly and professional - so thankful we found these guys!
Kathy Omer
21:17 24 Nov 21
Excellent communication, efficient and friendly service. Will definitely use again and would highly recommend
Larry Singer
00:47 19 Nov 21
paula thompson
15:55 13 Nov 21
They would not answer my calls.For three days I tried to call because my furnace took A dump.brrr lm 65 years old and it's been cold!
Kent Blasie
23:44 10 Nov 21
Andrew was excellent in all aspects!
Brendan O'Halloran
18:26 05 Nov 21
Gloria Leslie
21:22 12 Oct 21
Cassie Schweitz
17:50 11 Oct 21
John E. Smith
23:57 05 Oct 21
Margaret Sammons
01:43 23 Sep 21
Right from the start, Karin was very friendly and thorough by answering all of my questions. Ron and Jose arrived promptly and performed the requested work in a very timely and organized manner. They took special care to cover my carpeting and wore covering over their shoes while they were in the house. Ron made sure I had my questions answered before leaving. Will highly recommend to anyone needing furnace installation or maintenance.
corinne schapansky ignacio
19:48 13 Sep 21
John was great. Super personable and helpful. Had to climb into the attic to check the furnace after checking our heat pump, and he cleaned our never-been-cleaned-before intake filter we didn’t even know was there. He felt trustworthy, sharing other options that A&E provides but not in a pressuring way.
Jeff Kopecky
19:30 08 Sep 21
Garry Petrie
23:03 19 Aug 21
Although A&E missed the appointment window, the technician was professional, answered all my questions and completed the job quickly. I would call the business back should I have further problems.
Jan Schneider
18:45 18 Aug 21
Elizabeth Green
18:15 16 Aug 21
Excellent Service as always.
Heather Sanders
18:05 12 Aug 21
Very professional, right on time. We got a good education on our systems. We were not forced to purchase any unnecessary parts or labor.
Aaron M Sales
20:00 10 Aug 21
Tony Morin
22:51 09 Aug 21
The Arrived on time we’re very clean and neat professional, when a problem arose they found a solution . Would recommend them to anyone that’s looking to get a new system! A&E is the best
Jasun Aurit
17:06 05 Aug 21
I have a Geo thermal system and they got it working again. Good advice to keep my system running good.
Wen Wilson
00:46 30 Jul 21
Excellent attention to detail, manners and respect of my time but the A & E quote was more than twice that of another Contractor and had several weeks of back log.Our obsolete A/C fried in the heat storm and after a couple of long, 90 degree nights, the other Contractor made more sense. He, along with a Master Electrician, installed our new 2-ton Mits on dedicated breakers, and had our crawl-space sump pump wired in less than 3-hours, 11-days from my the initial contact. These guys were entertaining rather than professionals, wore no uniforms and go our project done on their flex time. Do what works best for ya. We are breathing easier with the cool breeze in the house now and the $4,500 cost savings.
syd h
23:41 29 Jul 21
Andrew was great! Timely and professional. We will use this company again 😊
Ed Elsasser
22:16 29 Jul 21
Allison Walston
20:51 21 Jul 21
Great service and John was very efficient discussing the issue. He had the part in his truck, fixed the AC and explained what the issue was. I would use again for any AC/heat issue!
john chao
04:32 21 Jul 21
Excellent service technician
Mary Mitchell
00:35 17 Jul 21
Our old ac went out the day of the worst heat storm! Josh got to our home today7/16/21
Rob Barrick
23:13 12 Jul 21
They were prompt, professional and a pleasure to work with. Definitely recommend!
Kenneth Wahlstrom
23:00 12 Jul 21
Jill Vacek
04:14 11 Jul 21
Lisa Nelson
22:11 07 Jul 21
Very professional and knowledgeable about system.
zmail
21:49 07 Jul 21
John was great! Arrived on time, super friendly, and addressed everything so our AC could work.
Charles P Miller
17:18 30 Jun 21
Frank Jenkins
00:33 29 Jun 21
Very good service
Allen LaBerge
18:42 26 Jun 21
The A&E team preformed excellent work. They were very professional and took care of all the details including removal of our old equipment and clean up. Our house is more comfortable than ever and the system is quiet. Highly recommended 5/5 stars.
sue peak
18:19 24 Jun 21
John Mabrey
17:06 22 Jun 21
One of the best major purchases of my 82 year old life. Very professional, from the initial contact with Karin, to the completed installation by Ron and David. They delivered everything they promised, on time, and seemed obsessed with my complete satisfaction. I couldn't ask for anything more.
Coral Zimmerman
16:08 15 Jun 21
Very professional. Willing to work with timelines. Knowledgeable service technician. Answered questions. Prompt and courteous.
Dr. X
18:23 14 Jun 21
Great guys! Did an unusual job in my place quickly and with great precision. Highly recommend.:)
Colleen Carroll
20:19 08 Jun 21
John was very communicative and I feel gave me a very honest diagnosis.
Don Haagen
23:36 02 Jun 21
Amy Bazley
16:48 26 May 21
I cannot recommend A&E enough! They installed a new heating system in our home addition, and helped us switch the rest of our house from old baseboard heating to new mini-splits. John was one of the most helpful professionals I have ever worked with- he explained everything in detail and spent lots of time on the phone and in person answering our questions and making sure everything was perfect. The technicians- Tyler and crew- were incredibly considerate, courteous and professional. Having them working in our home was an easy, pleasant, frustration-free experience, unlike various other service companies we have worked with in the past. Thank you, A&E!
Richard Kay
22:22 18 May 21
Halla G
19:41 18 May 21
Price quoted was thousands of dollars higher than the 4 other bids received.
Chris Musgrave
21:43 12 May 21
Service tech was cordial and knowledgeable. I do have to call BS on the $12 environmental fee. I have been in business a VERY long time and can clearly see a revenue stream attachment to billing. While some jobs may and do in fact require special handlings me sometimes disposal of parts charging EVERY single customer the fee weather the particular job has parts or not is a revenue stream pure and simple. While It’s not A&E’s fault by any means that my system has ceased functioning and it’s not the amount ($12) for me it’s the principle and even more so in these times. At an average of $90 an hour or more for a tech and an almost $180 minimum charge to look / diagnose tacking on the extra lil bit is just a grab and would be considered a revenue stream of its own. Nor was this charge discussed when I was given the initial diagnostic cost by the dispatcher which was clear. I’ve read the reviews where this charge was attempted to be justified and I would say save the explanation as I am not that new. Again it’s a principal matter more than the amount.Again regardless of the response like most “surcharges” it’s a revenue stream. Define it as you wish but to me it was an undisclosed surcharge that I am sure adds up and is viewed as a revenue stream regardless how you like to present it.In short it means you’re charging everyone to offset other jobs that require handling of said materials. Why should I contribute to those other jobs? See that’s the part that makes it a bs revenue stream. All that was used in my case was a meter and a philips screw driver. NOTHING ELSE. You say it’s an average to offset your expenses. Why not make the charge a line item for the actual cost that a job requires rather than charging everyone to help pay these fees for other clients ? Why because like most “surcharges” it’s a revenue stream and it isn’t disclosed until the bill is presented.
Duncan Idaho
04:26 12 May 21
Linda Pyles
20:19 10 May 21
Courteous, efficient, and helpful sums up my experience with technicians
Cheri Viltz
19:07 30 Apr 21
Andrew was very informative and personable. He seems to know his stuff well. He gave me a high level of trust in A & E!
Jacob Kindrick
00:39 27 Apr 21
Bonnie Norman
19:49 19 Apr 21
Andrew quickly identified the issue with my HVAC system & 1 minute later it was working.My repair window was 12-2, he was here at 12 (with advance notice). Much appreciated!
Randy Yoshimura
21:33 08 Apr 21
Fred Strube
20:08 08 Apr 21
Prompt, cheerful and efficient. 🙂
Kyle Mitten
23:11 23 Mar 21
Tim Lee
23:31 10 Mar 21
Very good service, technicians know the machines, very congenial, wear protective covering on their shoes. Explain what they are going very well on layman terms. I am extremely happy with A&E And their service people. John is an excellent representative for the company
David Kelly
06:21 05 Mar 21
Christine Hopkins
04:03 02 Mar 21
John Goncalves
22:55 01 Mar 21
Rick & Cindy Wolf
21:35 22 Feb 21
Andrew Rowe
22:25 19 Feb 21
This was my first experience with A & E, and it was very positive. Their team in knowledgeable, took over the maintenance of our system and made some modifications to improve performance. I'm happy to recommend them.
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Call us at 541-387-3311!
A&E Plumbing, Heating, and Air proudly provides HVAC service to the Hood River, Oregon, and The Dalles, Washington, area communities. Visit our service area page for more coverage details, call us at 541-387-3311, or request service online today.