Repaired Condensate drain line so it drained into the sump correctly. The installation of the Original drain line was NOT done correctly so that the drain line wicked water onto the floor of the furnace room where the Navien Tankless water heater was installed by the Builder Curtis Homes LLC.
Josh installed our bidet. Great service, very friendly and professional!
Skylar was on time per appointment. She was cheerful and knew what needed to be done. Went right to work checking the furnace for cleanliness in coils and air duct. Then went to heat exchanger unit and suggested putting a surge protector on it. I had her do that. She checked the pressure in system and looked it over for any problem. I was very pleased with the work Skylar did to insure our units were in good working condition. I will keep using their services.
I've called on A&E Heating several times. It is usually an emergency and they have always done their best to get to me quickly. The technicians are very helpful, friendly and knowledgeable. There's no need to call someone else.
The plumber was on time and fixed my plumbing problems right away.
Andrew is always at the top of his game. Great service technician.
Friendly, knowledgeable and competent plus local!
Andrew was very professional. Took care of what needed done .
Alex was great! I have only had gas heat and the furnace for 1 year. Alex explained furnace maintenance and made sure replacing the filter would be as easy as possible for me. Awesome Customer Service!!
We have used A&E twice recently to do work on damaged pipes. Josh did the repairs both times. He does great work and is very good at explaining the issues and repairs. Others we’ve spoken with by phone and email at A&E have also been responsive and considerate. Nice people and good work.
Andrew is very thorough and good at explaining any problems with the HVAC system.
Checked plumbing leak… thoroughly checked and great customer service skills!
Replaced filter on water system
A and E's Andrew came punctually, was professional, and explained to us how and how often to change our heat pump filter. He also helped us set up our thermostat system on a schedule. He checked the entire system and seemed to do a thorough, efficient job. He was a pleasure to meet and work with!
Awesome job, I excellent job done right! I would recommend all of Sherman County to use A&E!!!
We were pleased with the friendly and considerate service (even wore protective coverings on his shoes). The work was done thoroughly and repair costs were clear upfront. Will definitely continue working with A&E Plumbing.
The technician was very knowledgeable, courteous and friendly. With 17 years experience, he knew what the problem was immediately and took maintenance steps to avoid more expensive replacement costs. We are very pleased.
Alex was wonderful to work with. He was professional, yet friendly and very careful to close up the house and gates.
Very professional and polite. Will call for future work!
Great service, but a little overpriced.
semi-annual maintenance check. Not sure why heat pump didn't go back on after power outage. Heat strips (aux heat) are not working at full temperature. He is looking into how to get these replaced. Higher cost due to location at bottom of unit.
Taylor did a great job. Very professional and courteous.
We have been a client of Honke Heating for 5+ years. They have installed our propane furnace, heat pump and done annual heat pump servicing. Recently A & E Plumbing, Heating and Air has acquired Honke Heating - which I found out when I scheduled my annual heat pump service for 2022. The service was just performed and I am very pleased that the service, administration, customer service, process and results - from beginning to end - was extremely high quality, professional, friendly, and familiar. I look forward to using them for any future needs! Thank you!
Hot water heater--heating unit had failed; Toilet, repaired water system that came into the toilet so that it filled properly.
This is a super company that is able to come repair the heating system WHEN NEEDED, not two weeks later...
On time and service was completed in a timely manner. Technician was friendly and courteous.
HVAC Tech Andrew was professional and efficient in checking my system and answering questions. Good service.
Matt's great, went above and beyond on my heat pump. Was disappointed A&E couldn't also service my dad's self-install.
Always the professional. Matt Finney is the best.
Complex Dishwasher issue - solved!!
Matt does excellent work. Explains everything well and does not rush about what he is doing. Very thorough and professional. A pleasure to be around. Thanks, Ron
Matt showed up right on time, even though our home is very rural and difficult to find. He expertly troubleshot our dual fuel heat pump system and localized the problem to a faulty heat sensor and placed the order for the new sensor. He took his time to check out the system before leaving and was both professional and incredibly personable. Highly recommended service.
An overall great experience!
Excellent customer service, knowledgeable and print salesperson and installation
Matt Finney way a joy to work with. He was friendly, pleasant, kind, knowledgeable, and thorough. He took time to make sure we knew how to work our new thermostat. Thanks Matt we will ask for you when we need work again.
Skylar was very professional and took care of the problem.
Great service, knowledgeable and professional. Plumbing diagnostic and planning.
Matt knew what hewas doing. He was very helpful the entire time he was here.
Dan came out in the snow to check out our very noisy heat pump. He did a thorough diagnostic of both the pump and our thermostat to identify the issue and offer a remedy. He also recommended and installed a surge protector for our system.Dan was knowledgeable, professional, and courteous. We appreciated his advice and his service.
We just had Barrie and Alex here for a very complicated installation. They were on time, and extremely courteous and competent. Our house had been heated with electric heat on the ceiling. They installed 10 ducts on the ceiling, a cold air return, a Mitsubishi Heat Pump, a Trane Clean Effects Air Filter, 2 motorized zone air dampers and 2 thermostats. We couldn't be happier, and highly recommend them.
Andrew was very professional. Service and inspected our GeoThermal Heat Pump. He was here for awhile, and did not rush the service. Thorough, which I greatly appreciated!!! Would gladly use Andrew again. Now for the office. Office needs help. Been calling since September & leaving messages to get our GeoThermal Heat pump serviced before winter hit. Numerous calls, no return calls, more calls. Finally the week after Thanksgiving I got on the schedule for Dec 6th. A&E are the only ones certified to work on my heat pump...Again, Andrew was a 5 out of 5 STAR the office 1/2 star out of 5 Most of the ladies we spoke with were nice,(but could not make an appt, had to leave a message for someone to call us back?) there was 1 that was very "snippy" said they had never been out to our house and had to create an acct to make an appt...in which the appt was NEVER made at that time. Someone in scheduling would call back..Office needs a lesson in communicating with the customer & others inner office and RETURN CUSTOMERS MESSAGES! Will still continue using them...but will start calling daily when I need to schedule.
Worker was very nice and did a quick job and was very nice and professional. Thanks again for the good service and also to take the time to setup our automatic control on our heat thermostat.
From the front office to the technician on site, my experience was great. Everybody is a true professional and got me up and running with what I needed, and not any unnecessary up sells. Thanks!
They were able to squeeze us in for an emergency service for our furnace that stopped working. Dan is an Excellent service man!
Everyone at A&E was fantastic. My entire heating/cooling system went down just as temperatures in the gorge started to drop and snow was in the forecast. They got me set up with a new system in no time at all. Tyler and Jose spent the day in the snow tearing out the old system and getting the new one installed! They were super professional and worked quickly and efficiently. Also, a big thanks to Dan, Karin and Addison for getting the ball rolling so quickly on things. 100% recommend!
Dan was our technician and was on time, i explained everything clearly and did a fantastic job. I highly recommend him and A & E for any problems you have with your HVAC system!!!
We can always count on A&E for a professional service. Professional. Knowledgable. Easy to work with in regards to scheduling. Thorough communication. Fair pricing. Every tech that has come to our business has been fantastic.
Matt was on time, was excellent to work with and completed the necessary maintenance quickly with clear explanations.
A&E Heating has been very responsive and professional. We've had them install a high-end heatpump at my parent's home, and a new gas furnace and air conditioning at our home. Excellent work! They've continued to service our system and it's working great! Andrew, who did the install and some of the maintenance, is excellent!
Berrie and Alex were prompt and professional. They communicated changes that needed to happen and informed us when plans needed to be adjusted to fit properly. They were both very knowledgeable and informative when we had questions. Thank you for the new furnace and a/c unit
This company recently bought honke heating in gresham. Lost the whole commercial side and now they won't warranty work done this summer. Said since it passed inspection it's good. I'll have to use that excuse next time a inspector misses something. Look elsewhere the owners are in over their heads and only care to sell they aren't in it to retain a customer base.Reply to a & eYour response is laughable, last time I checked jurisdictions don't claim any liability when signing off on permits. Usually when someone purchases a company they purchase any problems from that company as well. Your customer base is important to you...yeah. Been doing business with honke for 25+ years and in a matter of one interaction with a&e that's been ended. Best of luck.
A&E sent a text message when the technician Matt was on the way. That was helpful. Matt arrived about 15 minutes later. He performed routine service on my gas furnace and as usual did a thorough job. No problems found, but always good to check before winter sets in. In addition to being an excellent technician, Matt is also a very nice person, polite and friendly. I would highly recommend him.
Excellent service. The receptionist was able to help us. Dan the tech that came out was informative, worked fast and was friendly.
My water heater had a pressure value that failed. I had to shut off the water to my house and the gas supply to the water heater. A&E to the rescue within two hours of my call. My service tech (Randy) explained everything he was going to task prior to the service, for my approval. Nothing like not having a hot shower or water on a cold Monday morning in your house. Service like this is hard to find these days in the Gorge. Amazing company and very knowledgeable, professional and nice tech. THANK YOU.
A&E checked out my ancient heat pump and declared it in good working order. What more could I want?
Excellent explanation of problems, prompt service and pleasant and professional.
Dan swapped out a working thermostat with very few options for one with pre programmable features.
Service technicians was very nice and professional, on time and very informative.
Dan is awesome. This is the second time we’ve had Dan as our technician. Knowledgeable, friendly, and great attitude. We also like the maintenance program we’re on.Great job Dan and thank you
Matt was very knowledgeable, professional, and personable. He fixed the problem, this being the most important part.
Andrew Swettenam was polite, knowledgeable, efficient. He answered all of my questions with patient explanations, including showing me the damage on the part that needed replacement. I felt confident with his assessment and repair.
Nick and Ben were top notch in their efficiency and knowledge. Our duct system is now cleaned and sealed with an increase of 90% efficiency.They also, left our house completely clean. Great job!
Randy is fantastic, he is a professional and is excellent at his trade. So thorough, quality work, and great at explaining things as far as what he performed and how to maintain the product that was installed. 10 stars!
A & E does extremely great work. I love this company. responsive, friendly and quality work.
We had a freezer go down, Becky was very helpful and understanding She sent Dan (the tech) to service our industrial walk-in freezer. He was very knowledgeable and extremely prompt they had us back up and running in no time!Thank you!I would suggest they're services for any commercial needs!
showed up on time, very polite and respectful, excellent service
Matt was able to diagnose and repair our furnace all in one visit for a very reasonable price. If I could give him 6 stars I would. He was very thorough in his explanation of the problem and the solution needed to get our furnace back online. I would use them again.
Andrew was knowledgeable and did a great job. He had everything he needed to provide service and minor repairs on the spot. Will definitely call A & E again!
We needed to replace our heat pump at our cabin in Goldendale and update our system last November. We paid in full on the spot and set up our installation time. In the process they pulled a permit for the electrical work they were doing but neglected to have the work signed off on. Klickitat county sent them multiple letters that were all ignored and as a last resort the county recorded a failed code inspection on our title. I ask A and E to resolve the issue, which they did not. I asked to speak with the owner…he never called back. I called my sales person and she said it was out of her hands. So, I paid the $407 fine to clear my title. The lesson here is that A and E is only interested in the sale….and has no interest in following up the required paperwork. I encourage you to get another bid if you are considering working with them in the future. There are better companies out there.