Customer Testimonials
Heat Pump Installation in The Dalles, OR 97058
“Had a complete new Heat Pump installed on 4/28/2021. A&E did an amazing job, they were very professional, courteous and went above and beyond. We had two workers that did the install, Tyler did a great job on installing the Furnace and always took the time to explain everything to us, while John worked on the AC unit, we had a round concrete slab that the old unit was sitting on, he was able to remove it and place the new platform over were the old one was, which would of been an eye sore of an area that would of been exposed if he had left the slab were it was. Also would like to thank the consultant Karin, she was so easy to work with, very professional and knowledgeable, So happy with everyone and the job they did, highly recommend this company,”
– Susan D.
Heat Pump Maintenance in The Dalles, OR 97058
“The experience was very positive. The technician was prompt and very courteous.”
– Gene P.
Air Conditioner Repair in Hood River, OR 97031
“Our tech, John, is excellent!
He resolved our A/C problem and repaired it.
Thank you John and A&E for your excellent service.”
– Deborah M.
Gas Furnace Repair in Hood River, OR 97031
“Awesome work. Super quick and knowledgeable!”
– Paul P.
Heat Pump Maintenance in Hood River, OR 97041
“Andrew was pleasant and helpful.”
– Shari S.
Air Conditioner Maintenance in Hood River, OR 97031
“John is thoughtful, kind, knowledgeable, and efficient.”
– Vicki N.
Air Conditioner Maintenance in White Salmon, OR 98672
“John was thoroughly professional and explained everything that he did. He found a few minor issues and fixed those as well.”
– Peter D.
Heat Pump Maintenance in Hood River, OR 97031
“John was prompt, efficient and thoroughly explained what he was doing and how our system was working.”
– Steve T.
Heat Pump Maintenance in Mosier, OR 97040
“John was great, very professional.”
– Richard D.
Heat Pump Installation in White Salmon, OR 98672
“The best experience we’ve ever had spending our money. Beginning with Karin, the home comfort consultant, to Tyler and Jonny, the installers. Very professional team. Excellent communication, repeatedly encouraged us to ask questions and answered every one of them. Went above and beyond keeping their work area clean and organized. Yes we would recommend A&E Heating and Air. They’re good at what they do and our new Trane system is awesome.”
– Mike & Phyllis B.
Hood River
John from A&E came out quickly when everyone else in town was too busy to return my calls. The diagnostic was less than other repair shops I contacted.
A&E replaced our entire system, and we are happy with the product, and with the service we received. Andrew maintenance and repair, Karin estimator, John and Tyler installation techs, were all great. Courteous, timely, clear communicators, adaptive, professionals all.
John was excellent!!
Mr. Savage was very professional and performed the requested diagnostics quickly.
Quick and easy service. Mr Savage was very good at his job.
Top to bottom, quality experience. Phone scheduler was courteous, detailed in explaining charges. John arrived on time, very thorough, explained what he was seeing as he walked through system check. No hard up-sell, just clarity about tenuous situation with an aging system. Follow-up to arrange visit and system upgrade estimate by Karen equally courteous. A pleasure doing business with these folks.
At first, Karen came out to assess the situation and we got formalities out of the way. Very professional . She sent the electricians a day earlier as planned, that was a nice surprise! They came and did a very good job. Daryl and I believe the other guy was Zach? They worked hard getting it all ready for next guys coming. Today 7-1-21 two men came from A&E they were on time and very respectful of our home. Steve and David were there names. They work all day long. Very clean ,very respectful. We are so happy to have young men come in and know exactly how to get the Job done. Thank You for all your hard work and professionalism. So nice to have a Great Company in our town. Thank You to who helped us get the best heating and air conditioning. We will definitely spread the word to our friends and coworkers and let them know that it was a very pleasant day!Wayne RanstromJoni HollamonBarry Hollamon
A&E was professional and prompt. They figured out the problem and fixed it during the middle of the heat wave when I'm sure they had their hands full. Thank you so much A&E!
Andrew was great. His visit was diagnostic to see if my heat pump was repairable. He arrived when he was supposed to, and introduced himself politely. He was thorough in checking system both outdoors and indoors. He was thorough in giving me the "bad news," and explained my options to me. To this point, all my contacts with A & E have been very professional.
This is the third project A&E has done for me. Every single one was impeccable! Well done!
Great company. Came quickly when my air conditioner went out during a very hot streak, diagnosed and fixed the unit quickly. Wonderful people to work with - highly recommend A&E!
This was super efficient. Just the way thing should work. Thanks
I called and asked for a check up on my new system. It wasn't an emergency, but they were here the next day doing a thorough system check.
Andrew came out and inspected our heat pump and furnace and determined repairing them would be more costly in the long run than replacing both. We had expected that scenario. By the way Andrew was at the front end of an 8 - 10 window, very punctual. We now are awaiting an estimator to tell us what we need and quote costs. I am impressed so far.
This is the 2nd installation we have had performed by A&E for two Min-Split systems.They showed up on time completed the job the same day. The installers Jake, Skylar and Cruze were very professional and did not interrupt our business operations at any time.Based on other estimates I felt they were the best options with the best equipment.I chose them a 2nd time because the first job they did for us was the same; very professional. I like when a contractor actually shows up on time and are ready to get to work.
Ron and David were very professional and thorough! I would recommend A&E!
A&E did a great job during our HVAC install. From the beginning they were very responsive and helped us with the rebate paperwork and submitted it for us. Their whole team was awesome and professional! I would highly recommend them! Thanks again!
Everyone I dealt with at A & E was responsive, knowledgeable and personable. Great service.
We can always count on A&E for a professional service. Professional. Knowledgable. Easy to work with in regards to scheduling. Thorough communication. Fair pricing. Every tech that has come to our business has been fantastic.
Always outstanding service regarding expertise and customer care and responsiveness through the years I have been using A&E HVAC services. High confidence my HVAC system is being well maintained ! Great office staff and HVAC technicians.
The technician was prompt, friendly, professional, and informative. He gave me confidence in my choice of this company.
My air conditioner stopped working and John came the next morning and promptly got everything working again. Very professional company and wonderful technicians!!John came last week to perform my annual service check. He arrived on time and was thorough and helpful in explaining my thermostats to me to help improve the units efficiency. He is a real professional!! Thank you John and A and E Heating!
Thank You Andrew. Professional and technical detailed. Very Friendly and answered all our questions and concerns.
Today I had John Pike install an Air Scrubber along with my spring maintenance. I'm so excited!!!
Great service.
Consistently Outstanding Service: One of the drawbacks to living in rural areas is getting timely and competent service professionals. A&E and the entire Team (office, repair and installers) are simply outstanding to work with. Our HVAC system is complicated and has been beset with problems in the past (not sold to us or installed by A&E). A&E stepped up and has provided positive solutions and great service. We have a winter home away from the Gorge and had to call upon A&E for emergency service from afar. They took care of the problem promptly at a reasonable cost. They are our go-to contractor for all our HVAC needs. Strongly recommend Andy and the entire A&E organization.
he did a great job
Excellent professional experience with this firm and employees, best in class products Highly recommend
Five star customer service from beginning to end. Tyler and John were excellent and should provide training to all your employees in how to provide an excellent customer experience! I highly recommend A and E!
I found the company very responsive -- they had a technician (Andrew) out the day I called to troubleshoot the problem. Andrew was professional in every sense of the word! He was able to quickly ascertain the problem and the solution, but was also timely, friendly and conscientious! I think A&E is the great example of "you get what you pay for" ... they're worth it!
Tyler and Skyler did a great job with installation! Karin was awesome to work with! Great service highly recommend them!
We needed a new compasitor and Andy went right to work, discovered the problem and fixed it. He was polite and professional. Thank you Andy for your help! Michele Gonzaels
Everyone we had contact with at A& E were excellent. We had prompt and courteous service. I would especially like to thank Andrew, Gabe and Karin who made us feel valued clients.
A&E did a fantastic job for us replacing the aging furnace and AC in our home. Karen reviewed our needs on site and then quoted a new system. Communication about the job, including financing, scheduling, etc was all timely and clear. Tyler and Ron did a great job on the install, working quickly and efficiently, and they were meticulous about keeping everything clean despite having to haul equipment up and down stairs. We’re very happy with our new system and A&E’s service. Thanks you!
Friendly, knowledgeable and competent plus local!
John did an excellent job getting our smart thermostat rejoined to our new modem/router. He checked our furnace and our old heat pump and made some suggestions about what might be needed for the future. He was very professional, easy to talk to and understand and knew what he was doing. We're very pleased with the service he provided.
Being on time and early, I hate waiting, is why I rely on A&E
Efficient and quite competent. He worked very quickly and efficiently.
Excellent service, professional and prompt. Corrected issue quickly.
Jake and Skylar were very professional, offering great customer service,. They were knowledgeable, got the job done quickly in just a few hours and were thorough service technicians. Thank you
He did a fantastic and quick job
Excellent customer service, from the weekend answering service to the courteous attendant, both Emily and John were so pleasant and easy to work with. Highly recommend.
Very thorough
Not just John, but the whole company atmosphere is exceptionally helpful and friendly - and thorough. They are the Nordstrom's HVAC people.
Fast and freindly...very professional
Very grateful for a last minute visit on the day before Thanksgiving! Even bad news was shared in a friendly, professional way!
Flat rate diagnostic fee of $280 for a repair that already had a known cause and the needed part number on a unit that was installed by them and still under warranty is a bit ridiculous
Great service!
John Pike did an inspection and service of you heater and heat pump. John determined that the heater needed to have the heating element limit switch replaced, the existing switch was only allowing one of the three heating elements to turn on. With the new switch the air temp in the house comes up to the set temperature much faster.John was knowledgeable and efficient.
He is always professional, polite, and on time. He keeps our A/C system in good shape.
We love our new ductless system! Appreciate the professionalism, knowledge and thoroughness of the techs Jake and Steve and consultant Karin. Great team and right product for our home.
I had A&E heating install a new Trane Air handler & Heat pump. Karin the estimator was great, and very easy to work with. The installers Tylor & Jonny were polite, informative and very professional. I highly recommend this company. I love my new heat pump!
An excellent experience. Andrew seemed very knowledgeable and pleasant to work with.Harry Smith
I was charged $290 for them to come to my house and relight the pilot light on my furnace. I think if anyone were to look at this invoice they can see the price gouging going on with this company. My land lady has tried to contact the company 3 times with no response. See attached picture of the invoice. The service persons time in the house was 20min. I only have one other device that uses gas and its my hot water heater that he did not look at or need to look at. The charge for re-lighting the pilot light is outrageous. The furnace is old but works fine. They also charged $12 for environmental disposal of parts. No parts were disposed of. I have since found out that the local gas company will come out and relight your pilot light for free. I hope this is helpful for other people with a similar problem. I do not recommend this company.
seemed pretty expensive to replace a thermostat
Such a pleasant person, very prompt and professional, thorough and resourceful. And helped us brainstorm what we can do in the future. I highly recommend.
Friendly, did a great job of explaining his recommendation and what he would be doing. Did not feel any pressure.
The Dalles
Great service and John was very efficient discussing the issue. He had the part in his truck, fixed the AC and explained what the issue was. I would use again for any AC/heat issue!
Excellent service technician
Our old ac went out the day of the worst heat storm! Josh got to our home today7/16/21
They were prompt, professional and a pleasure to work with. Definitely recommend!
Very professional and knowledgeable about system.
John was great! Arrived on time, super friendly, and addressed everything so our AC could work.
Absolutely fantastic to work with! I plan to use them on my next construction project also!
Very good service
The A&E team preformed excellent work. They were very professional and took care of all the details including removal of our old equipment and clean up. Our house is more comfortable than ever and the system is quiet. Highly recommended 5/5 stars.
One of the best major purchases of my 82 year old life. Very professional, from the initial contact with Karin, to the completed installation by Ron and David. They delivered everything they promised, on time, and seemed obsessed with my complete satisfaction. I couldn't ask for anything more.
Very professional. Willing to work with timelines. Knowledgeable service technician. Answered questions. Prompt and courteous.
Great guys! Did an unusual job in my place quickly and with great precision. Highly recommend.:)
I cannot recommend A&E enough! They installed a new heating system in our home addition, and helped us switch the rest of our house from old baseboard heating to new mini-splits. John was one of the most helpful professionals I have ever worked with- he explained everything in detail and spent lots of time on the phone and in person answering our questions and making sure everything was perfect. The technicians- Tyler and crew- were incredibly considerate, courteous and professional. Having them working in our home was an easy, pleasant, frustration-free experience, unlike various other service companies we have worked with in the past. Thank you, A&E!
Price quoted was thousands of dollars higher than the 4 other bids received.
Service tech was cordial and knowledgeable. I do have to call BS on the $12 environmental fee. I have been in business a VERY long time and can clearly see a revenue stream attachment to billing. While some jobs may and do in fact require special handlings me sometimes disposal of parts charging EVERY single customer the fee weather the particular job has parts or not is a revenue stream pure and simple. While It’s not A&E’s fault by any means that my system has ceased functioning and it’s not the amount ($12) for me it’s the principle and even more so in these times. At an average of $90 an hour or more for a tech and an almost $180 minimum charge to look / diagnose tacking on the extra lil bit is just a grab and would be considered a revenue stream of its own. Nor was this charge discussed when I was given the initial diagnostic cost by the dispatcher which was clear. I’ve read the reviews where this charge was attempted to be justified and I would say save the explanation as I am not that new. Again it’s a principal matter more than the amount.Again regardless of the response like most “surcharges” it’s a revenue stream. Define it as you wish but to me it was an undisclosed surcharge that I am sure adds up and is viewed as a revenue stream regardless how you like to present it.In short it means you’re charging everyone to offset other jobs that require handling of said materials. Why should I contribute to those other jobs? See that’s the part that makes it a bs revenue stream. All that was used in my case was a meter and a philips screw driver. NOTHING ELSE. You say it’s an average to offset your expenses. Why not make the charge a line item for the actual cost that a job requires rather than charging everyone to help pay these fees for other clients ? Why because like most “surcharges” it’s a revenue stream and it isn’t disclosed until the bill is presented.
Courteous, efficient, and helpful sums up my experience with technicians
Andrew was very informative and personable. He seems to know his stuff well. He gave me a high level of trust in A & E!
Andrew quickly identified the issue with my HVAC system & 1 minute later it was working.My repair window was 12-2, he was here at 12 (with advance notice). Much appreciated!
Prompt, cheerful and efficient. 🙂
Very good service, technicians know the machines, very congenial, wear protective covering on their shoes. Explain what they are going very well on layman terms. I am extremely happy with A&E And their service people. John is an excellent representative for the company
This was my first experience with A & E, and it was very positive. Their team in knowledgeable, took over the maintenance of our system and made some modifications to improve performance. I'm happy to recommend them.
Our thermostat didn't need repair but needed to be joined to our new modem/router.
Service technician, John was very helpful and friendly.
Very professional and explained all the options with regards to the heating system and suggested the option and why, I was very impressed with John
Their service was prompt. They showed up when they said they would. That’s about where the positive ends. They charge a $110 diagnosis fee that covers none of the repair even if it’s simple. None of the diagnosis applies toward any repair or labor.When the same issue came up again two weeks later, they returned and charged another diagnosis fee ($110) and replaced a part that should have been replaced the first time. The installation was less than 20 minutes and was billed out for $316 for installing a $25 pressure switch. I called the company inquiring about this extortionate rate on such a small repair and they stood by their work and billing. Would not recommend.
A & E did an awesome job from the beginning to the end of the project of putting in a furnace and a heat pump. Everyone was extremely professional, highly responsive to my needs, and very hard working. I highly recommend this company.
Andrew provided excellent service on our ducted system, and service and diagnosis of a faulty fan assembly on the ductless unit.We will definitely be requesting Andrew next time! Thank you!
John Pike from A&E technician was very professional and efficient. He was able to diagnose the problem, give a quote, and fix our furnace quickly. He also wore a mask to keep everyone safe, very nice.
Temperature is improving
A&E were the most courteous men to work with. The area where they had to put in a unit was in a very busy ( meaning crowded) working glass studio. They were able to safely maneuver around all the stuff and successfully install the mini split
Everything was really good except I just felt that almost $200 for a job that took about 45 minutes to do seemed a bit expensive. Just my opinion, however, I would use and recommend A&E again. Otherwise, it would’ve been five stars.
Andrew came out to inspect the heating pump since it hasn't been checked in a while. He was extremely helpful when explaining what I needed and was fully knowledgeable to answer any questions that I had regarding Heating and AC. I also love the text message intergration. I recieved a text as a reminder of the date and time of appointment, when andrew was on his way, and his information with a picture so you know who's coming. Also, when I called in, I think her name was Emily, she was so sweet and we had a good laugh. However for future customers, be sure to note that it might be a little expensive, but definitely worth it. As a customer, you have a choice if you want the technician to fix the issues, so you're never going to spend money on something you don't want. Overall, I was quite impressed with A&E heating and air.
Polite, courteous, on time, explained things to my wife so she understood the service. We signed up for the semi annual maintenance program.
Excellent, courteous service.
I have worked with A&E Heating for multiple years now and find them incredibly reliable, professional, knowledgeable and thorough. Working with their technician John is always comforting and reassuring. I will always call A&E Hesting to take care of and maintain my air conditioning and heating systems. They are the Best!
Very nice to work with, great communication and polite and helpful technician
On year one of ductless mini split install, and just had annual cleaning. Happy so far. Would recommend.
This was my first time with the company. I’ve signed up for a maintenance plan.
Great communication, very professional, and they were on time but were very expensive. Full disclosure I did install the unit that they repaired myself and I didn’t but it from them. Willing to pay extra for good service though.
Ron and Steve did an Amazing job. Professional, Polite, came in completed the job. Karen the consultant also did an Awesome job. Worked well with me, responded quickly and took care of business. A truly appreciative experience all around.
Clear and knowledgeableTechnician gave a clear estimate and recommendation.
A&E have been brilliantly outstanding in all my dealings with them! They have provided professional, respectful, timely service from installation to maintenance. Their bid for original equipment and installation beat out 3 other local competitors. Top of the line TRANE HVAC system for the best price! Highly recommended!
We had John stop out to come check a potential back draft issue on our furnace. He arrived on time, was very professional, and helped us solve our problem. Will definitely use them again!
The got us in the next day and had it fixed super quick! Being an expecting mother and having 100+ degree weather I was very happy. Great service.
Andrew was my service technician and was very friendly, prompt, and professional. He is a good reflection on his company and the business at large. I heigh recommend him as a technician and AE as a service company. Rates are higher that the cheapest, but I know it’s been serviced correctly and won’t break down again soon.
Prompt, courteous, clear explanations, and saved me money. John Pike was thorough and fast.
Mr. Swettenam arrived at 9:30 (within the two hour window I was told to expect him in). He was here for about an hour. He diagnosed and replaced a capacitor and a relay in my heat pump and recommended my coils be cleaned. He estimated the cost of the repairs before doing them at just under $800 without cleaning the coils. He was professional, had a great sense of humor and did a good job. The flat rate pricing the company is using is a joke, however, and not very funny. The capacitor he replaced, can be had on amazon for $10 and the rely for about $50. They charged over three hundred for each. I know there is overhead, and a fancy red van with advertising on it and expensive radio ads, but seriously $800 bucks for an hour's worth of work and $100 in parts. That's just ludicrous. I won't be calling them back for repairs. Just too expensive.
A&E Heating and Air is a fantastic company to deal with. They worked with my schedule and were quick to work me in for an emergency fix during a crazy hot day!! Andrew was fast and efficient and very professional! I would highly recommend this tech and this company!!
John was professional, to the point and honest. Didn’t get good news, but he was able to explain the problem in a way I could understand.
John our technician was very helpful- explaining the problem and finding a very obvious solution- one cord that had come unattached! Will definitely use A &E for all our future heating and cooling service needs and recommend them to others.
On time and very professional. Diagnosed our issue and super happy with Andrew. Thank you so much!
Andrew Swettenam was so great. He fixed our problem, and we had A/C in a short time. He explained all of the issues the unit had, and we are happy campers. The prompt service of your company people was very much appeciated. Thanks so very much. Dale and Gladys Baker of The Dalles Or.
Great company, excellent service. Can’t go wrong.
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Call us at 541-387-3311!
A&E Heating and Air proudly provides HVAC service to the Hood River, Oregon, and The Dalles, Washington, area communities. Visit our service area page for more coverage details, call us at 541-387-3311, or request service online today.