Matt as always was informative and a wealth of experience.
This company is the best! Everyone is friendly and professional and very helpful! They communicate very well!! Jamie and Matt are the best!!!
Matt , has serviced our unit for several years and he is very professional, courteous and efficient.
Matt the service guy was great. He was very friendly, not condescending, and really knew what he was doing.
Alex performed a complete check of my heating system and cleaned vital parts. He was very informatiative and answered all my questions in an understandable way. When through, he checked that all components were up and running normally.
Always providing excellent service, Andrew arrives on time and takes care of all maintenance & repairs with ease and professionalism. Thank you!
Dan Glavin is skillful, competent, and professional. Thanks Dan!
Fast and friendly. Just not happy at all with the flat rate quote for labor of $1350 to replace a leaky coil that was under warranty. Parker was very professional during this service call.
I had A&E Plumbing come out to do a general maintenance. They did not catch that there was a temperature differential that would have spoke of an issue. By the time I realized there had been a misunderstanding, I had suffered almost of month with the AC not working correctly. I vented my frustration with the receptionist who hung up and was scolded by the office manager. I was able to find another company to come out and found the furnace full of ice and a compressor that was clogged with fines from installation 3.5 years ago. Bad experience all around for me.
Efficient and personable guy!
Very helpful and respectful
Barrie & team worked very diligently to provide and excellent A/C installation. Highly recommend.
great service: friendly people, knowledgeable, scheduled quickly, arrived on time, professional, good billing and communications backend. what more could you ask for? highly recommended.
We’ve been pleased with service from A&E over the years. This year Dan Glavin did a great job repairing our AC system as well as furnace maintenance/cleaning and recommending in inline particle ionizer to clear fine particles. Based on this experience we signed up for annual service plan.
The mystery of the dryer sheets funny but true. Very professional and helpful will definitely have them service our ac/unit again.
I was very happy with their service. I have a business in a rural area and have had difficulty getting service here. I truly appreciate their availability and professionalism. It gives me peace of mind knowing they are in the area. Thank you.
Dan’s awesome!Very professional company.
Dan did a great job with urgent service during heat wave.
A/C went out. Dan tested the system. Found the issue, ordered the parts. He repaired promptly once part arrived. My home feels wonderful.
Came when they said they would, friendly, competent, professional service and gave good advice.
Dan swapped out a working thermostat with very few options for one with pre programmable features.
Dan was both professional and personable. I felt like I was in "good hands" and he was focused on the job but wasn't hesitant to explain what was going on. I greatly appreciated his attitude.
Andrew is professional and courteous. A&E is among the highest priced competitors in the Columbia Gorge, and their management isn't always responsive to customer input, but their staff continue to be the reason we come back.
Andrew came out and inspected our heat pump and furnace and determined repairing them would be more costly in the long run than replacing both. We had expected that scenario. By the way Andrew was at the front end of an 8 - 10 window, very punctual. We now are awaiting an estimator to tell us what we need and quote costs. I am impressed so far.
Great communication and very informative technicians
Andrew was on time and very polite, professional and informative answering all my questions about maintenance. He replaced the condensation pump and cleaned all the areas unreachable by me. I am now signed up for a maintenance plan and will have a yearly deep cleaning done by these professionals! Thank you A & E for your services!
Dan was great at explaining how everything operated and what he was looking at and why. Very prompt and friendly service. I will definitely use A&E again.
I bought a home a few years ago, and it turns out the evaporator coils were leaking. I had it checked out by A&E, and they refilled the system with refrigerant and advised me that the system will fail eventually. They were right.For the last month I have gotten several quotes for a whole system replacement. Incredibly, A&E had the best price, financing options, brands, a 10-year parts / 5-year labor warranty, and zero red flags during the price quote process, making my choice really easy. I finally had the full system installed today, and my house is colder and quieter than ever. The installation process was entirely painless, and the installers did a fantastic job from what I can tell. My only gripe was that the air handler makes an annoying noise while it sucks in air through the gaps around the plumbing. The noise likely wouldn't bother most folks. This was easily fixed by filling the gaps with some duct putty I happened to have on hand, though.Despite this whole process being really expensive, it was made as painless as possible by the folks at A&E. If I had to do it all over again, I'd do everything exactly the same.
Oh my, what a good company. We needed a repair to our kitchen water lines. (Yes, non professional was involved prior to Randy!) and called A&E Plumbing at about 9am ish in the morning on Tuesday. Left a message and Emily called us back in about 10-15 minutes. She was so very nice and totally understood our problem. She said they were booked until Thursday at 12. OH my...we grabbed the appointment for Thursday and calmed down a bit. Then she she said she could put us on a waitlist and if someone cancelled she would send someone to fix the plumbing. About and hour or so later she called and asked if we wanted Randy to come fix the problem. YES! Texted us that Randy would be at our house between 12 and 2. Yipee Skippee!! Randy arrived right on time and started to assess the issue. He was very professional and explained what needed to be done in language that I could understand. He gave me a quote and proceeded to fix it. Didn't take very long and I had water and was really happy. He did gently tell me that future "fixes" should be done by a professional. I felt so well taken care of. I will always call A & E before anyone else. Thank you so much Emily and Randy!!!!!
Very pleased with the service from A&E on the installation of our heat pump. From Karin’s quick response time, and all around knowledge, to Tyler and Ron doing an excellent job on the install, and taking the time to explain the process and how the thermostat works, was really appreciated.
We would Recommend Randy and A&E plumbing services to anyone who needed a good quality professional, responsive service. Randy was professional and he is doing well the problem is we have.
Replaced defective control board. Installed Air Scrubber. Dan was quick and neat. Good job.
I highly recommend A&E! I'm sure we'll have additional HVAC and plumbing needs in our future and now we know who to reach out to. Randy absolutely took care of all our needs and more. He was attentive to what we were looking to accomplish with our plumbing requests and fully surpassed all my expectations. A huge thank you for taking care of everything we requested. Randy is a true professional and I will refer all my local friends and family your way.
Andrew was very helpful, informative and sent me useful information to my email. He was extremely professional and courteous. An all around 5 star experience.
John did an excellent job getting our smart thermostat rejoined to our new modem/router. He checked our furnace and our old heat pump and made some suggestions about what might be needed for the future. He was very professional, easy to talk to and understand and knew what he was doing. We're very pleased with the service he provided.Above is a previous review. Today John came and checked everything out and all was good. He was friendly, efficient and gave good feedback.
I could not be more happy with A&E!!! I used A&E as a second opinion on a newish HVAC unit that wasn't working. The first company said it was the refrigerant lines and would cost $2k plus to even diagnose and maybe not fix - then quoted me $16k for a new unit. A&E said it was a faulty thermostat, replaced it and the unit works just fine after 2 years. They will have my business for the rest of my life.
Dan is very knowledgeable and efficient. It is always difficult to hear that you could possibly have a large bill coming your way; Dan took the time to look up warranty information and gave me all the options. I highly recommend A&E especially with Dan as the technician.
Friendly, knowledgeable and competent plus local!
The service was timely, cost effective and professional. Andrew was great. Thank you!
Called back quickly to set up appointment, professional, fair pricing. Randy was great, he explained the problem we were having with our bathtub, looked into a water pressure issue we didn’t originally call about, and even found a way to save us a little on the invoice. Thanks!
Prompt and friendly service
Dan assessed my HVAC system which is not currently not working as well as I'd like. He was thorough, explained all options, and answered all questions. He was very pleasant and I would request him in the future for any HVAC work I have.
Andrew was on time, knowledgeable, and pleasant. Diagnosed the problem (failed compressor) and immediately ordered the part.
This company is upmost professional! And they use texting as part of their communication!!!!Absolutely no problems, I can’t say enough and would highly recommend them, it was worth the wait!!!!
Dan showed up at the appointed time, was pleasant, professional, informative, thorough, helpful, and cleaned up after the service. He helped me understand issues about the need for upcoming maintenance and set me up on a service plan.
John thoroughly inspected my mini-splits that were giving me trouble and discovered that the filters needed cleaning. I learned a lot!
Worked with John Savage to repair our furnace. John was great and was able to keep our furnace running for a week while the motor came in. John explains things so I can mostly understand and has a great professional demeanor. Total Pro!!!
Good place to have your AC fixed. They have courteous and qualified employees
Friendly Fast and Affordable
Excellent service. Cruz and Rene did an amazing job of cleaning our air ducts and made our clothes dryer vent more efficient. We have been customers of A&E for over 10 years. Thank you to the entire team.
Dan was our technician and was on time, i explained everything clearly and did a fantastic job. I highly recommend him and A & E for any problems you have with your HVAC system!!!
Always happy with A&E's service. Both scheduling and technicians are very helpful and seem knowledgeable. This was a routine service, but Andrew took care in checking everything well.
Gas heat went out, phone guy said they would be here Monday - we waited all weekend without heat in single digit temps. Now I get a text (not a call) saying they don't do gas stoves. Left us in a very awful situation. Now we have to get on a wait list elsewhere and hope our pipes don't freeze.
John was very knowledgeable and explained what he was doing and why. He was fast, courteous and efficient. Saved us on one of the coldest days of the year. Thank you!
The technician showed up right on time (in spite of snowy conditions). He was very professional, completed his work promptly and gave us some excellent recommendations. We look forward to using A&E in the future.
Excellent service, exactly on time (even a little early!), efficient and incredibly thorough. No complaints whatsoever. Gave us tips for what we'd want to look out for in the future. John was also lovely to work with, explained everything in an easy-to-understand manner, and was just nice to chat with. Great stories! Thanks John!
This was a follow-up call for the new installation last June. They called me, the service was free and John was exactly on time. How great are these guys? I could not ask for anything better and John was great.
Excellent professional experience with this firm and employees, best in class products Highly recommend
Excellent service from Andrew.
The service was outstanding from the initial phone call to request service to the repair done by Andrew our technician. I highly recommend this business!
Andrew was on time per appointment. He started trouble tracing and found the problem very quickly. He corrected the issue and the heat started working. This saved me about $3000 to replace a piece of equipment if he had not found the problem.
Cruz and Rene came out Thursday and cleaned and sealed my duct . They did a excellent job and were very professional and friendly. They were quick to answer my questions. They even left me 2 space heaters so I wouldn't be without heat over night when they took my old unit out.Next morning Tyler and Johnny came out and installed the new Trane unit and explained in detail how to operate. Again professional and friendly. The icing on the cake was that Karin following up with phone call after. What a great team and would highly recommend to everyone for hvac needs.
Being on time and early, I hate waiting, is why I rely on A&E
My technician was Andrew Swettenam. Andy's been to my home in the past and I have found him to be helpful and attentive. I appreciate his expertise. I would use A&E again.
Cruz the tech was extremely thorough in his work but also explained what he was going to do before starting. Also left us with good tips for keeping the system clean.Top tier service!
Thank you Jake, Skyler and the A&E Team. You did a phenomenal install in my home. You were not only quick to help me get heat, but Jake and Skyler worked great as a team and were also very respectful, had great attitudes and did an amazing install. Thank you again! I couldn’t be more grateful!
Very professional, timely service from an intelligent, courteous employee. Thanks for the great service!
The repairman is a really gentleman. Appreciate the info that he shared and trust what he says. Thanks for sending him.
An excellent experience. Andrew seemed very knowledgeable and pleasant to work with.Harry Smith
We were impressed with Andrews professionalism Knowledge and expertise in finding our problems and correcting them. Thanks. Ralph
They service what they sell. Today I had maintenance done on my “AirScrubber” filtration system. With the pandemic, it’s peace of mind to know the air we are breathing is clean. We love our air scrubbers … no fiddling around … they just work. During the recent “smoke storm” we didn’t smell any of it. But it reminded us of the system we installed in 2020. A & E made it simple. Both Emily and John Savage made us feel special. In short order … we were well taken care of with amazing service before self service.
John’s always very friendly and shows me what he is doing.
Service technician was great, but the markup on their parts and coolant is astronomical. Would recommend this company if you are in a bind, have lots of money to spend, and can't find help elsewhere.
Fantastic service!! Prompt on arrival and very knowledgeable and expeditious in the repair!! I am very pleased, Thank you so much for the service.
I think I understand the flat rate scheme, however it has been said the rate is based on averages from across the country..My service call was an hour long from the time he arrived until he left..283.00.. so I would think your flat rate should be based regionally vs. nationally.Other than that the unit was put back in service and I look forward to many years of trouble free use
The team at A&E Heating and Air has been a life saver! They're always helpful, punctual, on time, professional and courteous! They are always pleasant to interact with and know their stuff, so you can be sure the job will get done right the first time. They'll continue to be my preferred HVAC vendor for the foreseeable future. Thanks guys!
John from A&E came out quickly when everyone else in town was too busy to return my calls. The diagnostic was less than other repair shops I contacted.
A&E replaced our entire system, and we are happy with the product, and with the service we received. Andrew maintenance and repair, Karin estimator, John and Tyler installation techs, were all great. Courteous, timely, clear communicators, adaptive, professionals all.
Mr. Savage was very professional and performed the requested diagnostics quickly.
Quick and easy service. Mr Savage was very good at his job.
Top to bottom, quality experience. Phone scheduler was courteous, detailed in explaining charges. John arrived on time, very thorough, explained what he was seeing as he walked through system check. No hard up-sell, just clarity about tenuous situation with an aging system. Follow-up to arrange visit and system upgrade estimate by Karen equally courteous. A pleasure doing business with these folks.
At first, Karen came out to assess the situation and we got formalities out of the way. Very professional . She sent the electricians a day earlier as planned, that was a nice surprise! They came and did a very good job. Daryl and I believe the other guy was Zach? They worked hard getting it all ready for next guys coming. Today 7-1-21 two men came from A&E they were on time and very respectful of our home. Steve and David were there names. They work all day long. Very clean ,very respectful. We are so happy to have young men come in and know exactly how to get the Job done. Thank You for all your hard work and professionalism. So nice to have a Great Company in our town. Thank You to who helped us get the best heating and air conditioning. We will definitely spread the word to our friends and coworkers and let them know that it was a very pleasant day!Wayne RanstromJoni HollamonBarry Hollamon
A&E was professional and prompt. They figured out the problem and fixed it during the middle of the heat wave when I'm sure they had their hands full. Thank you so much A&E!
Andrew was great. His visit was diagnostic to see if my heat pump was repairable. He arrived when he was supposed to, and introduced himself politely. He was thorough in checking system both outdoors and indoors. He was thorough in giving me the "bad news," and explained my options to me. To this point, all my contacts with A & E have been very professional.
This is the third project A&E has done for me. Every single one was impeccable! Well done!
Great company. Came quickly when my air conditioner went out during a very hot streak, diagnosed and fixed the unit quickly. Wonderful people to work with - highly recommend A&E!
This was super efficient. Just the way thing should work. Thanks