Customer Testimonials


Gas Furnace Replacement in Carson, OR 98610

“Couldn’t be happier with the Trane gas furnace and air conditioner that A&E installed right before Christmas. Mitch completed the assessment of our house and was very nice to work with. Tyler was our installer and John helped with the final hookup and guidance on how the system worked and explained the new thermostat. The entire crew was very professional and meticulous with their workmanship and cleanup. I would highly recommend them for any work you may have.” – Larry D.

Gas Fireplace Installation in White Salmon, OR 98672

“Excellent communication and work Tyler, Jeremy, John and Heidi.”

– Melody S.

Heat Pump Installation in The Dalles, OR 97058

“Karen was phenomenal! She helped us make the best choice for our family and worked hard to get our family heat ASAP! I couldn’t appreciate her attention to our needs more!

Tyler and Jeremy came out two days after we met with Karen. They were prompt and professional, and incredibly thoughtful! Ultimately we got an amazing heat pump installed quickly and professionally…. just days before Christmas! These people truly care! Thank you so much!”

– Karlie F.

Geothermal Heat Pump Repair in Mosier, OR 97040

“I called A&E about a problem with our geothermal system not heating. The A&E service technician arrived within a couple of hours. Andrew the service technician was very thorough troubleshooting and explaining the problem. Andrew adjusted a setting on a circuit board and eliminated the problem. I really appreciate this excellent service.”

– Pat C.

Heat Pump Installation in Hood River, OR 97031

“Just completed a heat pump install from A and E Heating. Their whole team was great, from initial call back, price quote, install and even coordinating the electrical work. The office staff, field quote (John Fulmer) install team (Tyler + his coworker…..didn’t remember his name) were all top notch. It was a clean install and they made it look easy… even though I’m sure it wasn’t. And here is a big one that puts them on the top of the list…..real simple…they called back….. which is more than I can say about a couple of their competitors. Thanks again!!!”

– Randy H.

Ductless Mini-Split Repair in Cook, OR 99606

“John Pike was very helpful and knowledgeable, and we appreciate his willingness to help with our problem. Thanks for the quick response.”

– Steve C.

Other Repair in Lyle, OR 98635

“Prompt, friendly, efficient, competent service by technician and office staff. I HIGHLY recommend!
Thank you!”

– Desiree B.

Heat Pump Installation in Hood River, OR 97031

“We recently had a new furnace and heat pump installed. Your workers, Mitchel, Jake, and Tyler were professional and pleasant to work with. They answered all our stupid questions and installed our system like real professionals. They left the home clean and protected our floors. I would highly recommend these men for any project that comes our way. Again, it was a pleasure to work with these fine men.”

– James F.

Gas Furnace Maintenance in White Salmon, OR 98672

“As ‘hands-on’ homeowners we like to do our own preventative maintenance on our appliances. Josh did a wonderful job going through the steps and timeline of cleaning our furnaces filters as well as explaining our furnace/AC ‘s operation in layman’s terms He answered all our questions and some. Great go-to person and representative of the company. Thanks Josh !”

– Christine P.

Very Responsive!

I have used A&E Heating and Air for install of 4 complete systems as well as service calls on older equipment. My technician has been very responsive and easy to work with. Working with them has been a pleasure.

– Rich M.

Hood River

Mountainjim43 Clark
Mountainjim43 Clark
17:13 18 Jun 21
Andrew came out and inspected our heat pump and furnace and determined repairing them would be more costly in the long run than replacing both. We had expected that scenario. By the way Andrew was at the front end of an 8 - 10 window, very punctual. We now are awaiting an estimator to tell us what we need and quote costs. I am impressed so far.
Richard Withers
Richard Withers
00:43 15 Jun 21
Don Haagen
Don Haagen
23:40 02 Jun 21
Sales Team
Sales Team
00:31 23 May 21
This is the 2nd installation we have had performed by A&E for two Min-Split systems.They showed up on time completed the job the same day. The installers Jake, Skylar and Cruze were very professional and did not interrupt our business operations at any time.Based on other estimates I felt they were the best options with the best equipment.I chose them a 2nd time because the first job they did for us was the same; very professional. I like when a contractor actually shows up on time and are ready to get to work.
Staci Hanson
Staci Hanson
16:28 20 May 21
Ron and David were very professional and thorough! I would recommend A&E!
Juan nares
Juan nares
16:08 18 May 21
A&E did a great job during our HVAC install. From the beginning they were very responsive and helped us with the rebate paperwork and submitted it for us. Their whole team was awesome and professional! I would highly recommend them! Thanks again!
Lee Campbell
Lee Campbell
21:02 10 May 21
Everyone I dealt with at A & E was responsive, knowledgeable and personable. Great service.
Bigfoot Coffee Roasters
Bigfoot Coffee Roasters
19:35 05 May 21
We can always count on A&E for a professional service. Professional. Knowledgable. Easy to work with in regards to scheduling. Thorough communication. Fair pricing. Every tech that has come to our business has been fantastic.
David Peterson
David Peterson
15:30 04 May 21
Elizabeth - Prime Living Aloha
Elizabeth - Prime Living Aloha
12:53 29 Apr 21
Melody Shapiro
Melody Shapiro
22:02 28 Apr 21
Always outstanding service regarding expertise and customer care and responsiveness through the years I have been using A&E HVAC services. High confidence my HVAC system is being well maintained ! Great office staff and HVAC technicians.
Cheri Viltz
Cheri Viltz
08:34 24 Apr 21
The technician was prompt, friendly, professional, and informative. He gave me confidence in my choice of this company.
Martha Stevenson
Martha Stevenson
03:52 17 Apr 21
My air conditioner stopped working and John came the next morning and promptly got everything working again. Very professional company and wonderful technicians!!John came last week to perform my annual service check. He arrived on time and was thorough and helpful in explaining my thermostats to me to help improve the units efficiency. He is a real professional!! Thank you John and A and E Heating!
Judy streich
Judy streich
19:02 15 Apr 21
Thank You Andrew. Professional and technical detailed. Very Friendly and answered all our questions and concerns.
Don Bowman
Don Bowman
21:24 14 Apr 21
Lynda Dallman
Lynda Dallman
16:34 09 Apr 21
cindy yoshimura
cindy yoshimura
23:29 08 Apr 21
Ruth Chausse
Ruth Chausse
18:11 05 Apr 21
Today I had John Pike install an Air Scrubber along with my spring maintenance. I'm so excited!!!
Stephanie Pate
Stephanie Pate
16:30 31 Mar 21
Great service.
Steve Finn
Steve Finn
20:22 29 Mar 21
Consistently Outstanding Service: One of the drawbacks to living in rural areas is getting timely and competent service professionals. A&E and the entire Team (office, repair and installers) are simply outstanding to work with. Our HVAC system is complicated and has been beset with problems in the past (not sold to us or installed by A&E). A&E stepped up and has provided positive solutions and great service. We have a winter home away from the Gorge and had to call upon A&E for emergency service from afar. They took care of the problem promptly at a reasonable cost. They are our go-to contractor for all our HVAC needs. Strongly recommend Andy and the entire A&E organization.
Jim Kail
Jim Kail
20:46 26 Mar 21
he did a great job
Mike Mahaffa
Mike Mahaffa
15:53 21 Mar 21
Excellent professional experience with this firm and employees, best in class products Highly recommend
Rob McCready
Rob McCready
23:12 19 Mar 21
Excellent sevice. Again, and again.
Jill Rowland
Jill Rowland
22:04 19 Mar 21
Five star customer service from beginning to end. Tyler and John were excellent and should provide training to all your employees in how to provide an excellent customer experience! I highly recommend A and E!
Brady Wolf
Brady Wolf
00:13 16 Mar 21
I found the company very responsive -- they had a technician (Andrew) out the day I called to troubleshoot the problem. Andrew was professional in every sense of the word! He was able to quickly ascertain the problem and the solution, but was also timely, friendly and conscientious! I think A&E is the great example of "you get what you pay for" ... they're worth it!
Rob E. Sachs
Rob E. Sachs
01:37 04 Mar 21
Cathy Chaffin REALTOR
Cathy Chaffin REALTOR
19:32 03 Mar 21
Lynn Hoylman
Lynn Hoylman
19:08 03 Mar 21
Tyler and Skyler did a great job with installation! Karin was awesome to work with! Great service highly recommend them!
Michele Gonzales
Michele Gonzales
20:55 01 Mar 21
We needed a new compasitor and Andy went right to work, discovered the problem and fixed it. He was polite and professional. Thank you Andy for your help! Michele Gonzaels
James Scarborough
James Scarborough
22:20 26 Feb 21
Everyone we had contact with at A& E were excellent. We had prompt and courteous service. I would especially like to thank Andrew, Gabe and Karin who made us feel valued clients.
Julia Norman
Julia Norman
19:59 25 Feb 21
A&E did a fantastic job for us replacing the aging furnace and AC in our home. Karen reviewed our needs on site and then quoted a new system. Communication about the job, including financing, scheduling, etc was all timely and clear. Tyler and Ron did a great job on the install, working quickly and efficiently, and they were meticulous about keeping everything clean despite having to haul equipment up and down stairs. We’re very happy with our new system and A&E’s service. Thanks you!
Gary Young
Gary Young
20:40 18 Feb 21
Friendly, knowledgeable and competent plus local!
Gordon/Sharon Cook
Gordon/Sharon Cook
17:37 17 Feb 21
John did an excellent job getting our smart thermostat rejoined to our new modem/router. He checked our furnace and our old heat pump and made some suggestions about what might be needed for the future. He was very professional, easy to talk to and understand and knew what he was doing. We're very pleased with the service he provided.
Jacquie Barone
Jacquie Barone
22:07 10 Feb 21
Karl Swanson
Karl Swanson
20:04 09 Feb 21
Patricia Fortier
Patricia Fortier
03:19 07 Feb 21
Chilo Ramirez
Chilo Ramirez
16:08 03 Feb 21
Jessica Porter
Jessica Porter
05:02 26 Jan 21
Larry Douglass
Larry Douglass
18:23 25 Jan 21
Being on time and early, I hate waiting, is why I rely on A&E
Stephen Burdick
Stephen Burdick
23:05 21 Jan 21
Efficient and quite competent. He worked very quickly and efficiently.
Ray Smitke
Ray Smitke
17:54 20 Jan 21
Excellent service, professional and prompt. Corrected issue quickly.
Kim Barnes
Kim Barnes
19:53 14 Jan 21
peyton storli
peyton storli
18:37 14 Jan 21
Mary Pellegrini
Mary Pellegrini
19:01 09 Jan 21
Jake and Skylar were very professional, offering great customer service,. They were knowledgeable, got the job done quickly in just a few hours and were thorough service technicians. Thank you
Fred Greef
Fred Greef
17:53 08 Jan 21
John Murphy
John Murphy
18:04 06 Jan 21
He did a fantastic and quick job
lynn weyand
lynn weyand
00:52 06 Jan 21
Ron Nevison
Ron Nevison
19:43 31 Dec 20
Marlene Engel
Marlene Engel
01:25 29 Dec 20
Chad Chiesa
Chad Chiesa
19:18 15 Dec 20
Karen Bullard
Karen Bullard
21:57 14 Dec 20
Excellent customer service, from the weekend answering service to the courteous attendant, both Emily and John were so pleasant and easy to work with. Highly recommend.
Jack Brook
Jack Brook
03:05 12 Dec 20
Very thorough
Tracy Rushing
Tracy Rushing
22:46 10 Dec 20
scott randall
scott randall
08:00 10 Dec 20
Beverly Elsner
Beverly Elsner
19:43 08 Dec 20
Not just John, but the whole company atmosphere is exceptionally helpful and friendly - and thorough. They are the Nordstrom's HVAC people.
Brian Dunn
Brian Dunn
03:42 05 Dec 20
Fast and freindly...very professional
David Evans
David Evans
20:27 03 Dec 20
Kim Kovalik
Kim Kovalik
05:17 26 Nov 20
Very grateful for a last minute visit on the day before Thanksgiving! Even bad news was shared in a friendly, professional way!
Steve Rue
Steve Rue
19:06 23 Nov 20
william P
william P
00:10 21 Nov 20
Flat rate diagnostic fee of $280 for a repair that already had a known cause and the needed part number on a unit that was installed by them and still under warranty is a bit ridiculous
David Poor
David Poor
13:53 17 Nov 20
Great service!
Paula Pyers
Paula Pyers
18:21 11 Nov 20
Michele Jacobs
Michele Jacobs
04:32 05 Nov 20
Linda McNaughton
Linda McNaughton
19:10 04 Nov 20
Marc Betts
Marc Betts
19:19 30 Oct 20
John Pike did an inspection and service of you heater and heat pump. John determined that the heater needed to have the heating element limit switch replaced, the existing switch was only allowing one of the three heating elements to turn on. With the new switch the air temp in the house comes up to the set temperature much faster.John was knowledgeable and efficient.
George Knehr
George Knehr
02:04 30 Oct 20
He is always professional, polite, and on time. He keeps our A/C system in good shape.
Michael Pattock
Michael Pattock
00:37 30 Oct 20
Dannielle Yates
Dannielle Yates
16:15 28 Oct 20
We love our new ductless system! Appreciate the professionalism, knowledge and thoroughness of the techs Jake and Steve and consultant Karin. Great team and right product for our home.
NP Cucylowsky
NP Cucylowsky
17:29 27 Oct 20
Dean Oldenburg
Dean Oldenburg
15:51 27 Oct 20
I had A&E heating install a new Trane Air handler & Heat pump. Karin the estimator was great, and very easy to work with. The installers Tylor & Jonny were polite, informative and very professional. I highly recommend this company. I love my new heat pump!
Shadow Diessner
Shadow Diessner
23:27 26 Oct 20
Dolores Maggiore
Dolores Maggiore
18:04 22 Oct 20
Anthony Bowman
Anthony Bowman
18:02 20 Oct 20
oliver smith
oliver smith
19:37 19 Oct 20
An excellent experience. Andrew seemed very knowledgeable and pleasant to work with.Harry Smith
Stephen D Smith
Stephen D Smith
19:10 19 Oct 20
Hope Rodel
Hope Rodel
05:25 19 Oct 20
I was charged $290 for them to come to my house and relight the pilot light on my furnace. I think if anyone were to look at this invoice they can see the price gouging going on with this company. My land lady has tried to contact the company 3 times with no response. See attached picture of the invoice. The service persons time in the house was 20min. I only have one other device that uses gas and its my hot water heater that he did not look at or need to look at. The charge for re-lighting the pilot light is outrageous. The furnace is old but works fine. They also charged $12 for environmental disposal of parts. No parts were disposed of. I have since found out that the local gas company will come out and relight your pilot light for free. I hope this is helpful for other people with a similar problem. I do not recommend this company.
Will Pruett
Will Pruett
02:44 17 Oct 20
seemed pretty expensive to replace a thermostat
Kate Gray
Kate Gray
22:50 14 Oct 20
Such a pleasant person, very prompt and professional, thorough and resourceful. And helped us brainstorm what we can do in the future. I highly recommend.
Gena Adams
Gena Adams
15:18 12 Oct 20
Friendly, did a great job of explaining his recommendation and what he would be doing. Did not feel any pressure.
Media 272
Media 272
20:58 09 Oct 20
Andrew upgraded some very low quality pumps our builder installed to cut corners and save money.
George Pantely
George Pantely
00:18 09 Oct 20
Excellent service from John. He let us know when he expected to arrive.He was polite, courteous, efficient, and took the time to explain what he did and what he advised us to consider. Very satisfied.
Linda Walker
Linda Walker
17:02 07 Oct 20
John was professional, efficient and very knowledgeable about HVAC systems and how to maximize the effectiveness and efficiency of your system. He not only did a complete annual check he educated me (since I'm a new homeowner) to the system and connecting parts. Would highly recommend this company.
Richard Voll
Richard Voll
00:25 03 Oct 20
Ron Nevison
Ron Nevison
20:33 30 Sep 20
Jake Linford
Jake Linford
16:03 29 Sep 20
Everyone we worked with at A&E are the best! Karin is so friendly and knowledgable, super helpful, and was 100% right when she said her guys are the "best in the business." Tyler and Jake showed up on time and were very respectful of our space and animals. The install went smoothly and they kept me in the loop each step of the process. Once the job was complete they walked me through the system and cleaned up the job site. If you're looking for upgraded HVAC in the Gorge don't hesitate to give Karin and her crew a call! Thanks!! #hugefan
Dennis Dowty
Dennis Dowty
21:51 24 Sep 20
John made my mother feel very comfortable when he was in her house. He treated her respectfully and made sure she knew what was being being done.Thank you John and thank you A & E Heating and Air!
Andrew Miller
Andrew Miller
19:55 24 Sep 20
John was great! Friendly and informative.
Scott Gordon
Scott Gordon
04:17 24 Sep 20
Frank Toda
Frank Toda
17:56 21 Sep 20
In 9.11.2020 our primary filtration system failed and our secondary was overwhelmed with smoke and particulates. Wearing masks was helpful but still problematic. We called our Air Conditioning contractor who by the way had just installed an upgrade that cost us $9000. We were told that the repair procedure requires a technician visit first and then if needed ... parts would be ordered and another visit scheduled. Because of workload - we were looking at two to four weeks for a repair. Out of frustration, we began calling around and got in touch with A&E Heating and Air Conditioning. Even though it was 3 minutes to close of business, Emily patiently listened to our 30 minute problem description. Without the detail, we wish to state that words cannot fully explain how grateful we are to A&E for turning frustration to satisfaction ... that far exceeded our expectations. Probably the most important part is the fact we were treated with such care from the moment of our late call on Friday to the time the job was completed. Emily and John Pike are superstars in my book ... and A&E will be my GoTo Heating and Air Conditioning contractor in the future. Turning a 30 day problem into a 3 day resolution was amazing. We realize this was extraordinary and can’t be our normal expectations but because of their heart and constant updates ... if it had taken 30 days ... we’d still be their customer for life ... attitude is everything.
Daniel Perry
Daniel Perry
20:58 09 Sep 20
John Pike came to our house was very professional kind and courteous gave us a bid on the repair which seemed very fair. we will definitely be using them again in the future.
Tyler Horton
Tyler Horton
18:40 09 Sep 20
A&E technician, John Pike, was friendly, knowledgeable, and repaired my AC/heat pump unit in no time!
ECIII
ECIII
00:00 02 Sep 20
John is very professional and efficient.
Janet
Janet
17:13 26 Aug 20
Got here on time and was able to find the problem and fix it.
Gale Long
Gale Long
21:01 25 Aug 20
Jeromie & John were on time, worked productively, cleaned everything up and spent sufficient time with me to understand the thermostat. A&E has always been are go to heat pump service and will remain so.
Kristy Draper
Kristy Draper
18:34 25 Aug 20
Kept me informed on what he was doing and why. Explained why the issue occurred and what we needed to do differently in order for it to not happen again. Very nice to deal with.
Cassie Waller
Cassie Waller
15:53 25 Aug 20
A&E installed a new furnace and AC unit for us three years ago. They have since sent a technician out twice when we called for maintenance issues. I can't speak to how their prices compare to other providers, but I have always been impressed with their professionalism and their speed in meeting our needs. Technician Andrew's wealth of experience and knowledge are apparent, and I appreciate his ease of manner. He never causes me to feel like the clueless homeowner that I am. I also really appreciate the email reminders of a service call, and the text that comes as the technician is on their way to the house, which includes a picture of the tech and their credentials. That's a great way to do business!
Michael Winer
Michael Winer
23:23 24 Aug 20
Excellent service... professional, courteous, timely.John and Andrew have both demonstrated their knowledge and skill.Well done!
Patty Clemence
Patty Clemence
04:07 22 Aug 20
JoEllen Osterlind
JoEllen Osterlind
23:48 19 Aug 20
Guy Fenner
Guy Fenner
17:07 14 Aug 20
A&E installed a wonderful quiet mini-split system in my condo. Every once in a while the condensate pump made a lot of noise. A&E came right out and replaced the pump, and now it's quieter than ever.

The Dalles

Coral Zimmerman
Coral Zimmerman
16:08 15 Jun 21
Very professional. Willing to work with timelines. Knowledgeable service technician. Answered questions. Prompt and courteous.
Dr. X
Dr. X
18:23 14 Jun 21
Great guys! Did an unusual job in my place quickly and with great precision. Highly recommend.:)
Don Haagen
Don Haagen
23:36 02 Jun 21
Amy Bazley
Amy Bazley
16:48 26 May 21
I cannot recommend A&E enough! They installed a new heating system in our home addition, and helped us switch the rest of our house from old baseboard heating to new mini-splits. John was one of the most helpful professionals I have ever worked with- he explained everything in detail and spent lots of time on the phone and in person answering our questions and making sure everything was perfect. The technicians- Tyler and crew- were incredibly considerate, courteous and professional. Having them working in our home was an easy, pleasant, frustration-free experience, unlike various other service companies we have worked with in the past. Thank you, A&E!
Richard Kay
Richard Kay
22:22 18 May 21
Halla G
Halla G
19:41 18 May 21
Price quoted was thousands of dollars higher than the 4 other bids received.
Chris Musgrave
Chris Musgrave
21:43 12 May 21
Service tech was cordial and knowledgeable. I do have to call BS on the $12 environmental fee. I have been in business a VERY long time and can clearly see a revenue stream attachment to billing. While some jobs may and do in fact require special handlings me sometimes disposal of parts charging EVERY single customer the fee weather the particular job has parts or not is a revenue stream pure and simple. While It’s not A&E’s fault by any means that my system has ceased functioning and it’s not the amount ($12) for me it’s the principle and even more so in these times. At an average of $90 an hour or more for a tech and an almost $180 minimum charge to look / diagnose tacking on the extra lil bit is just a grab and would be considered a revenue stream of its own. Nor was this charge discussed when I was given the initial diagnostic cost by the dispatcher which was clear. I’ve read the reviews where this charge was attempted to be justified and I would say save the explanation as I am not that new. Again it’s a principal matter more than the amount.Again regardless of the response like most “surcharges” it’s a revenue stream. Define it as you wish but to me it was an undisclosed surcharge that I am sure adds up and is viewed as a revenue stream regardless how you like to present it.In short it means you’re charging everyone to offset other jobs that require handling of said materials. Why should I contribute to those other jobs? See that’s the part that makes it a bs revenue stream. All that was used in my case was a meter and a philips screw driver. NOTHING ELSE. You say it’s an average to offset your expenses. Why not make the charge a line item for the actual cost that a job requires rather than charging everyone to help pay these fees for other clients ? Why because like most “surcharges” it’s a revenue stream and it isn’t disclosed until the bill is presented.
Dylan Matson
Dylan Matson
04:26 12 May 21
Linda Pyles
Linda Pyles
20:19 10 May 21
Courteous, efficient, and helpful sums up my experience with technicians
Cheri Viltz
Cheri Viltz
19:07 30 Apr 21
Andrew was very informative and personable. He seems to know his stuff well. He gave me a high level of trust in A & E!
Jacob Kindrick
Jacob Kindrick
00:39 27 Apr 21
Bonnie Norman
Bonnie Norman
19:49 19 Apr 21
Andrew quickly identified the issue with my HVAC system & 1 minute later it was working.My repair window was 12-2, he was here at 12 (with advance notice). Much appreciated!
Randy Yoshimura
Randy Yoshimura
21:33 08 Apr 21
Fred Strube
Fred Strube
20:08 08 Apr 21
Prompt, cheerful and efficient. 🙂
Kyle Mitten
Kyle Mitten
23:11 23 Mar 21
Tim Lee
Tim Lee
23:31 10 Mar 21
Very good service, technicians know the machines, very congenial, wear protective covering on their shoes. Explain what they are going very well on layman terms. I am extremely happy with A&E And their service people. John is an excellent representative for the company
David Kelly
David Kelly
06:21 05 Mar 21
Christine Hopkins
Christine Hopkins
04:03 02 Mar 21
John Goncalves
John Goncalves
22:55 01 Mar 21
Rick & Cindy Wolf
Rick & Cindy Wolf
21:35 22 Feb 21
Andrew Rowe
Andrew Rowe
22:25 19 Feb 21
This was my first experience with A & E, and it was very positive. Their team in knowledgeable, took over the maintenance of our system and made some modifications to improve performance. I'm happy to recommend them.
Gordon/Sharon Cook
Gordon/Sharon Cook
17:34 17 Feb 21
Our thermostat didn't need repair but needed to be joined to our new modem/router.
Lynn Hoylman
Lynn Hoylman
20:53 02 Feb 21
Adrian Fox
Adrian Fox
23:28 29 Jan 21
Service technician, John was very helpful and friendly.
Douglas Barnard
Douglas Barnard
23:22 26 Jan 21
Very professional and explained all the options with regards to the heating system and suggested the option and why, I was very impressed with John
Mary Ybarra
Mary Ybarra
21:21 22 Jan 21
David Larkman
David Larkman
22:25 21 Jan 21
Jenifer Wiley
Jenifer Wiley
23:17 19 Jan 21
Jonathan Blum
Jonathan Blum
00:00 16 Jan 21
Their service was prompt. They showed up when they said they would. That’s about where the positive ends. They charge a $110 diagnosis fee that covers none of the repair even if it’s simple. None of the diagnosis applies toward any repair or labor.When the same issue came up again two weeks later, they returned and charged another diagnosis fee ($110) and replaced a part that should have been replaced the first time. The installation was less than 20 minutes and was billed out for $316 for installing a $25 pressure switch. I called the company inquiring about this extortionate rate on such a small repair and they stood by their work and billing. Would not recommend.
Basik HR
Basik HR
17:40 13 Jan 21
Jana Arthur
Jana Arthur
00:38 13 Jan 21
A & E did an awesome job from the beginning to the end of the project of putting in a furnace and a heat pump. Everyone was extremely professional, highly responsive to my needs, and very hard working. I highly recommend this company.
Bob Reed
Bob Reed
20:02 11 Jan 21
Andrew provided excellent service on our ducted system, and service and diagnosis of a faulty fan assembly on the ductless unit.We will definitely be requesting Andrew next time! Thank you!
Dillion Beierle-Brown
Dillion Beierle-Brown
22:06 08 Jan 21
Alina Wilson
Alina Wilson
19:58 04 Jan 21
Isabel Lopez
Isabel Lopez
18:55 31 Dec 20
John Pike from A&E technician was very professional and efficient. He was able to diagnose the problem, give a quote, and fix our furnace quickly. He also wore a mask to keep everyone safe, very nice.
Chanda Goodrich
Chanda Goodrich
18:51 31 Dec 20
Steve Pellegrini
Steve Pellegrini
19:20 23 Dec 20
Marty Rummel
Marty Rummel
18:54 23 Dec 20
Randy Cole
Randy Cole
19:38 18 Dec 20
Temperature is improving
Mark Naulty
Mark Naulty
05:38 17 Dec 20
Don Johnson
Don Johnson
03:51 16 Dec 20
Charles Gayraud
Charles Gayraud
21:56 15 Dec 20
Trevor Fields
Trevor Fields
23:41 07 Dec 20
Kolten Kock
Kolten Kock
00:13 04 Dec 20
Temperance Rain
Temperance Rain
16:55 03 Dec 20
Paul Thompson
Paul Thompson
20:35 24 Nov 20
Rhonda Hicks
Rhonda Hicks
18:18 24 Nov 20
Charlene Fort
Charlene Fort
16:50 24 Nov 20
A&E were the most courteous men to work with. The area where they had to put in a unit was in a very busy ( meaning crowded) working glass studio. They were able to safely maneuver around all the stuff and successfully install the mini split
Steve Rue
Steve Rue
00:52 24 Nov 20
Everything was really good except I just felt that almost $200 for a job that took about 45 minutes to do seemed a bit expensive. Just my opinion, however, I would use and recommend A&E again. Otherwise, it would’ve been five stars.
Jade Erickson
Jade Erickson
09:01 21 Nov 20
Andrew came out to inspect the heating pump since it hasn't been checked in a while. He was extremely helpful when explaining what I needed and was fully knowledgeable to answer any questions that I had regarding Heating and AC. I also love the text message intergration. I recieved a text as a reminder of the date and time of appointment, when andrew was on his way, and his information with a picture so you know who's coming. Also, when I called in, I think her name was Emily, she was so sweet and we had a good laugh. However for future customers, be sure to note that it might be a little expensive, but definitely worth it. As a customer, you have a choice if you want the technician to fix the issues, so you're never going to spend money on something you don't want. Overall, I was quite impressed with A&E heating and air.
bob rogers
bob rogers
00:47 21 Nov 20
Mary Childs
Mary Childs
00:21 05 Nov 20
Steve Priddy
Steve Priddy
17:13 03 Nov 20
Michael Pattock
Michael Pattock
00:29 30 Oct 20
Susan Orzeck
Susan Orzeck
03:32 29 Oct 20
Michael Cucylowsky
Michael Cucylowsky
02:14 27 Oct 20
Polite, courteous, on time, explained things to my wife so she understood the service. We signed up for the semi annual maintenance program.
James Mery
James Mery
20:11 26 Oct 20
Excellent, courteous service.
Vicki Nunenkamp
Vicki Nunenkamp
20:37 22 Oct 20
I have worked with A&E Heating for multiple years now and find them incredibly reliable, professional, knowledgeable and thorough. Working with their technician John is always comforting and reassuring. I will always call A&E Hesting to take care of and maintain my air conditioning and heating systems. They are the Best!
Erica Roulier
Erica Roulier
16:51 21 Oct 20
Very nice to work with, great communication and polite and helpful technician
BH90210 BH
BH90210 BH
22:57 19 Oct 20
Mike Garrett
Mike Garrett
20:26 08 Oct 20
On year one of ductless mini split install, and just had annual cleaning. Happy so far. Would recommend.
robert goiney
robert goiney
03:08 03 Oct 20
Shannon Perry
Shannon Perry
01:04 02 Oct 20
This was my first time with the company. I’ve signed up for a maintenance plan.
Dan Messenger
Dan Messenger
16:01 30 Sep 20
Great communication, very professional, and they were on time but were very expensive. Full disclosure I did install the unit that they repaired myself and I didn’t but it from them. Willing to pay extra for good service though.
Stephanie Henderson
Stephanie Henderson
17:38 24 Sep 20
Ron and Steve did an Amazing job. Professional, Polite, came in completed the job. Karen the consultant also did an Awesome job. Worked well with me, responded quickly and took care of business. A truly appreciative experience all around.
Scott Gordon
Scott Gordon
04:14 24 Sep 20
Cathy Chaffin REALTOR
Cathy Chaffin REALTOR
22:50 31 Aug 20
Kristy Draper
Kristy Draper
18:35 25 Aug 20
Janet
Janet
00:57 25 Aug 20
Holly Tencer
Holly Tencer
18:42 24 Aug 20
Clear and knowledgeableTechnician gave a clear estimate and recommendation.
Donna Maddy
Donna Maddy
17:35 24 Aug 20
A&E have been brilliantly outstanding in all my dealings with them! They have provided professional, respectful, timely service from installation to maintenance. Their bid for original equipment and installation beat out 3 other local competitors. Top of the line TRANE HVAC system for the best price! Highly recommended!
Casey Gatz
Casey Gatz
18:02 14 Aug 20
We had John stop out to come check a potential back draft issue on our furnace. He arrived on time, was very professional, and helped us solve our problem. Will definitely use them again!
Dakota Miller
Dakota Miller
02:09 11 Aug 20
Lucretia Kelso
Lucretia Kelso
21:56 07 Aug 20
The got us in the next day and had it fixed super quick! Being an expecting mother and having 100+ degree weather I was very happy. Great service.
Andrew Jackson
Andrew Jackson
20:49 07 Aug 20
Andrew was my service technician and was very friendly, prompt, and professional. He is a good reflection on his company and the business at large. I heigh recommend him as a technician and AE as a service company. Rates are higher that the cheapest, but I know it’s been serviced correctly and won’t break down again soon.
Daera Dobbs
Daera Dobbs
15:53 07 Aug 20
Dolores Maggiore
Dolores Maggiore
21:54 04 Aug 20
Prompt, courteous, clear explanations, and saved me money. John Pike was thorough and fast.
Britt Thomas
Britt Thomas
23:41 03 Aug 20
Mr. Swettenam arrived at 9:30 (within the two hour window I was told to expect him in). He was here for about an hour. He diagnosed and replaced a capacitor and a relay in my heat pump and recommended my coils be cleaned. He estimated the cost of the repairs before doing them at just under $800 without cleaning the coils. He was professional, had a great sense of humor and did a good job. The flat rate pricing the company is using is a joke, however, and not very funny. The capacitor he replaced, can be had on amazon for $10 and the rely for about $50. They charged over three hundred for each. I know there is overhead, and a fancy red van with advertising on it and expensive radio ads, but seriously $800 bucks for an hour's worth of work and $100 in parts. That's just ludicrous. I won't be calling them back for repairs. Just too expensive.
S J
S J
00:28 31 Jul 20
A&E Heating and Air is a fantastic company to deal with. They worked with my schedule and were quick to work me in for an emergency fix during a crazy hot day!! Andrew was fast and efficient and very professional! I would highly recommend this tech and this company!!
Chad Hinman
Chad Hinman
19:44 30 Jul 20
John was professional, to the point and honest. Didn’t get good news, but he was able to explain the problem in a way I could understand.
Lisa Rust
Lisa Rust
03:57 28 Jul 20
John our technician was very helpful- explaining the problem and finding a very obvious solution- one cord that had come unattached! Will definitely use A &E for all our future heating and cooling service needs and recommend them to others.
Arianna Creigh
Arianna Creigh
16:24 27 Jul 20
On time and very professional. Diagnosed our issue and super happy with Andrew. Thank you so much!
Jason Ontko
Jason Ontko
14:35 24 Jul 20
Gladys Baker
Gladys Baker
22:09 23 Jul 20
Andrew Swettenam was so great. He fixed our problem, and we had A/C in a short time. He explained all of the issues the unit had, and we are happy campers. The prompt service of your company people was very much appeciated. Thanks so very much. Dale and Gladys Baker of The Dalles Or.
Jeremy Denny
Jeremy Denny
16:29 21 Jul 20
Great company, excellent service. Can’t go wrong.
Ruth Chausse
Ruth Chausse
00:00 21 Jul 20
Andrew Brunson
Andrew Brunson
22:16 15 Jul 20
Marjin Wall
Marjin Wall
17:46 14 Jul 20
Feel totally ripped off. Technician was here for one hour and the charge was over $700. For parts he replaced one switch. He flushed a line too. Incomprehensible how this company can charge so much for one hours work. Will never use again and strongly encourage people I know to avoid this company
Scott Zagarino
Scott Zagarino
20:05 10 Jul 20
We've been with A and E for years and cannot say enough good things about them. Always on time. Always thorough. Always great about letting us know what our options are. We highly recommend them to anyone who needs heating and air conditioning services. Best in the Gorge.
Guy Fenner
Guy Fenner
20:31 08 Jul 20
I wanted to install a mini-split system in a condo. A&E showed me some options that met my goals, and worked with me to get HOA approval. Once the HOA gave the go-ahead, A&E was prompt getting the job done, and did a good looking job. The system is even quieter than I expected, both inside and at the outside compressor. I'm very impressed with the product, and happy with A&E's service.
Lori Clark
Lori Clark
12:12 02 Jul 20
Excellent service from start to finish. Office staff & technician were excellent.
Glenn Van Buren
Glenn Van Buren
22:20 30 Jun 20
Laurie Folsom
Laurie Folsom
23:06 25 Jun 20
Andrew was professional and friendly. He easily shared his knowledge with us so we could learn about our system (having just purchased the house a few months ago. We would happily use A&E again.
Bart Cohn
Bart Cohn
16:19 15 Jun 20
Serviceman John Pike showed up exactly on time, and he diagnosed the problem quickly. It seems we are in the market for a new hvac system as ours is old and on its last legs. We will await an estimate from A&E for a replacement system. Very happy with the professionalism of John Pike and the good customer service from A&E.
Karen Baumsteiger
Karen Baumsteiger
19:48 12 Jun 20
Pat Byrne
Pat Byrne
18:49 05 Jun 20
Always helpful both on the phone and with maintenance. And on time too!
Bob Gewin
Bob Gewin
17:05 03 Jun 20
Taylor Alsheimer
Taylor Alsheimer
18:03 02 Jun 20
Knowledgeable professional repair
Jon Hall
Jon Hall
20:46 27 May 20
George Economou
George Economou
18:45 27 May 20
Very happy with the service from A&E. Great notification system to tell me they were on their way. Professional, courteous, thorough and answered every question I had. Couldn’t be more happy with the experience!

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Call us at 541-387-3311!


A&E Heating and Air proudly provides HVAC service to the Hood River, Oregon, and The Dalles, Washington, area communities. Visit our service area page for more coverage details, call us at 541-387-3311, or request service online today.