The maintenance process is really easy. I've had Andrew multiple times and he's really efficient and professional and requires basically no effort on my part. I was even given some insight into how my heating system worked to save some money on my energy bill.
We had a freezer go down, Becky was very helpful and understanding She sent Dan (the tech) to service our industrial walk-in freezer. He was very knowledgeable and extremely prompt they had us back up and running in no time!
I would suggest they're services for any commercial needs!
Matt showed up right on time, even though our home is very rural and difficult to find. He expertly troubleshot our dual fuel heat pump system and localized the problem to a faulty heat sensor and placed the order for the new sensor. He took his time to check out the system before leaving and was both professional and incredibly personable. Highly recommended service.
My water heater had a pressure value that failed. I had to shut off the water to my house and the gas supply to the water heater. A&E to the rescue within two hours of my call. My service tech (Randy) explained everything he was going to task prior to the service, for my approval. Nothing like not having a hot shower or water on a cold Monday morning in your house. Service like this is hard to find these days in the Gorge. Amazing company and very knowledgeable, professional and nice tech. THANK YOU.
Dan came out in the snow to check out our very noisy heat pump. He did a thorough diagnostic of both the pump and our thermostat to identify the issue and offer a remedy. He also recommended and installed a surge protector for our system.
Dan was knowledgeable, professional, and courteous. We appreciated his advice and his service.
Everyone at A&E was fantastic. My entire heating/cooling system went down just as temperatures in the gorge started to drop and snow was in the forecast. They got me set up with a new system in no time at all. Tyler and Jose spent the day in the snow tearing out the old system and getting the new one installed! They were super professional and worked quickly and efficiently. Also, a big thanks to Dan, Karin and Addison for getting the ball rolling so quickly on things. 100% recommend!
We have had our two heat pump systems ducts cleaned and sealed in March 2023 by the A&E Plumbing, Heating and Air team of Jacob and Brandon.
Every aspect of their work was excellent and friendly.
1. The communication and its detail about who was coming and when was appreciated.
2. The work was professional and thorough. Before and after results were provided and explained.
3. Clearly care was taken with our home, and the cleanup was great.
4. All estimates about completion times were met or beat. No surprises.
5. Highly recommended.
Barrie Goshorn did a great job installing our new furnace. He was friendly and respectful of our home. Did great work. Would highly recommend. Barrie and his helper did a great job.
Rick Coleman our sales guy was also a pleasure working with. Was strait up with us about all our options and had some fun banter.
A&E sent Josh over to help resolve our new home water pressure issues after the installers would not entertain our questions. Josh and his team spent the time to research, analyze the conditions. They provided insight and recommendations to solve our issues while being very clear in setting expectations. The team was extremely friendly, polite, on time and I would highly recommend using them for your plumbing needs.
It’s challenging to find companies with experience servicing radiant heat floors so I was thrilled to find out A&E Plumbing, Heating & Air has technicians with this expertise.
Andrew arrived during the time window, texting to let me know he was on the way. He was extremely knowledgeable and spend the first 10 minutes answering all of my questions about how to properly use the radiant heat system. I’m so grateful for the education. He then serviced the system and checked back with me to see if I had any other questions or needs. Andrew was professional, knowledgeable and respectful of my home wearing “booties” without being asked. His service was exemplary and I have signed up for the annual service plan.