At A&E Plumbing, Heating and Air (“A&E,” “we,” “our,” or “us”), protecting your privacy matters. This policy explains how we collect, use, and protect your information when you use our website, schedule services, or communicate with us through third-party tools. By using our website or services, you agree to the terms of this Terms and Conditions and Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, address, phone number, email, and service details you provide when scheduling, requesting an estimate, or joining our Comfort Club.
  
  
• Service Information: Details about your HVAC, plumbing, or generator systems and service history.
  
  
• Automatic Information: IP address, device type, browser information, and browsing activity collected via cookies and analytics.
  
  
• Communication Data: Messages, call recordings, and text interactions through third-party platforms.

2. How We Use Your Information

We use collected information to:

• Schedule and complete HVAC, plumbing, and generator services
  
  
• Send appointment reminders, follow-ups, review requests, and promotional offers (via email, phone, or text)
  
  
• Respond to service inquiries and provide customer support
  
  
• Process payments, deposits, and financing requests
  
  
• Improve website experience and marketing relevance
  
  
• Meet legal, tax, and compliance requirements

We do not sell or rent your personal information to third parties.

3. Text Messaging & Communication

By providing your phone number, you consent to receive text messages from A&E Plumbing, Heating and Air regarding:

• Appointment reminders and service updates
  
  
• Estimate and follow-up reminders
  
  
• Review requests
  
  
• Promotional offers and Comfort Club information

Message frequency may vary (generally up to three per appointment, two–three per estimate, and up to two per review request).
Message and data rates may apply depending on your mobile carrier.

For help, contact us at:

marketing@aeheatingandcooling.com

(541) 387-3311

4. Payment Terms

Payment is due at the time of service unless otherwise agreed.

Accepted payment methods include credit card, debit card, and approved financing options.

A deposit may be required for certain installations.

5. Cancellations & Rescheduling

Cancellations made less than 24 hours before the scheduled appointment may be subject to a fee.

Missed appointments (“no-shows”) may also incur additional charges.

6. Warranties

A&E stands behind our workmanship. Specific warranty details (such as equipment coverage, labor warranties, or exclusions) will be provided with your installation or service agreement.

7. Liability Limitations

A&E Plumbing, Heating and Air is not responsible for:

• Damage caused by customer negligence or failure to maintain equipment
  
  
• Damage due to vandalism, theft, or severe weather
  
  
• Issues arising from systems not installed or serviced by licensed professionals

8. Customer Responsibilities

Ensure clear and safe access to plumbing or HVAC equipment at your property.

An adult (18+) must be present during service visits.

9. Cookies & Tracking

Our website uses cookies and similar technologies to enhance user experience, track performance, and deliver relevant local content. You may disable cookies in your browser settings, but doing so may limit website functionality.

10. Geographic Scope

This policy applies to our services throughout Oregon and Washington, or wherever services are provided. 

11. Updates to This Policy

We may update this Privacy Policy as needed. Updates will be posted here with a revised effective date.

12. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Hood River:
3457 Guignard Dr
Hood River, OR 97031
Phone: (541)387-3311
Business Hours: 7:30AM to 4:30PM

Gresham:
390 NE 9th St
Gresham, OR 97030
Phone: (503)618-9646
Business Hours: 7:30AM to 4:30PM

www.aeheatingandcooling.com